A Client of MB Consultancy is having urgent vacancies for "Cluster Leader" Experience : 2 - 7 Years Location : Angul, Keonjhar Salary : INR 80,000 - 2,25,000 P.A Education : Any Graduate Interest Area : Sales, Retail, Business Development Job Description : - Ensure organizational growth through directing and managing operational activities in accordance with the agreed business strategy. Activities & Responsibilities : - Maintaining day to day reports of the unit and to ensure closure within TAT while coordinating with support & shared Department. Responsible for managing a team of 100 associates. Prepared computer presentations & reports for various assignments; efficient in proper filing & maintenance of all records. Responsible for meeting client KPIs like SL, Abandon, Quality, CSAT, also controlling attrition and absenteeism, Revenue Productivity of team. Accountable for smooth functioning of overall floor activities and collected feedback from customers. Effectively managing customer relation operations and ensuring maximum Customer Satisfaction by provi! ding timely clarification of queries and resolving their problems. Establishing and using service level and response time objectives while planning and managing the service-level quality using the real-time management skills. Monitoring & revising the schedule while changing the priorities of jobs/ operation so as to rectify the errors. Desired Candidate Profile : - 1. Candidate should be from any sales background preferably from Fmcg, Fmcd, from Automobile dealer or from Ngo sector. 2.Must be able to communicate his ideas properly. 3.Must have the experience of handling team. 4. must be native of Angul & Keonjhar 5.must be well versed with the geographical area Interested candidates plz mail their updated CV - binay@mbcodisha
Posted on: Wed, 12 Jun 2013 11:42:19 +0000
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