ASSESSMENT CRITERIA: 1. Specific relevant information is accessed from appropriate sources. 2. Effective questioning and active listening and speaking are used to gather and convey information. 3. Appropriate medium is used to transfer information and ideas. 4. Appropriate non-verbal communication is used. 5. Appropriate lines of communication with superiors and colleagues are identified and followed. 6. Defined work procedures for the location and storage of information are used. 7. Personnel interaction is carried out clearly and concisely. CONTENTS: • Parts of speech • Sentence construction • Effective communication CONDITIONS: The students/trainees must be provided with the following: • Writing materials (pen and paper) • References (books) • Manuals METHODOLOGIES: • Group discussion/interaction • Assignment method • Competency-based learning materials method ASSESSMENT METHODS: • Written test • Practical performance test • Interview LO2. COMPLETE RELEVANT WORK RELATED DOCUMENTS ASSESSMENT CRTERIA: 1. Ranges of forms relating to conditions of employment are completed accurately and legibly. 2. Workplace data is recorded on standard workplace forms and documents. 4. Basic mathematical process is used for routine calculations. 5. Errors in recording information on forms. Documents are identified and rectified. 5. Reporting requirements to superior are completed according to enterprise guidelines. CONTENTS: • Basic mathematics • Technical writing • Types of forms CONDITIONS: The students/trainees must be provided with the following: • Paper • Pencils/ball pen • Reference books • Manuals METHODOLOGIES: • Group discussion/interaction • Assignment method • Competency-based learning materials method ASSESSMENT METHODS: • Written test • Practical! performance test • Interview LO3. PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION ASSESSMENT CRITERIA: 1. Team meetings are attended on time. 2. Own opinions are clearly expressed and those of others are listened to without interruption. 3. Meeting inputs are consistent with the meeting purpose and establish protocols. 4. Workplace interaction are conducted in a courteous manner appropriate to cultural background and authority in the enterprise procedures. 5. Questions about simple routine workplace procedures and matters concerning conditions of employment are asked and responded. 6. Meeting outcomes are interpreted and implemented. CONTENTS: • Sentence construction • Technical writing • Recording information CONDITIONS: The students/trainees must be provided with the following: • Paper • Pencils/ball pen • References (books) • Manuals METHODOLOGIES: • Group discussions/interaction • Assignment method • Competency-based learning materials method ASSESSMENT METHODS: • Written test • Practical/performance test • Interview BASIC COMPETENCY : WORK IN A TEAM ENVIRONMENT MODULE TITLE : WORKING IN A TEAM ENVIRONMENT MODULE DESCRIPTOR : This module covers the knowledge, skills, and attitudes required in order to relate in a work-based environment. NOMINAL DURATION : 4 hours QUALIFICATION LEVEL : NC II PREREQUISITE : TEAMWORK (NC I) SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/ trainees must be able to: LO1. Describe and identify team role and responsibility in a team. LO2. Describe work as a team. LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM ASSESSMENT CRITERIA: 1. Role and objective of the team is identified. 2. Team parameters, relationships and responsibilities are identified. 3. Individual role and responsibilities within team environment are identified. 4. Roles and responsibilities of other team members are identified and recognized. 5. Reporting relationships within team and external to team are identified. CONTENTS: • Team role. • Relationship and responsibilities • Role and responsibilities with team environment. • Relationship within a team. CONDITIONS: The students/ trainees must be provided with the following: • SOP of workplace • Job procedures • Client/ supplier instructions • Quality standards • Organizational or external personnel METHODOLOGIES: • Group discussion/interaction • Case studies • Simulation ASSESSMENT METHODS: • Written test • Observation • Simulation • Role playing LO2. DESCRIBE WORK AS A TEAM MEMBER ASSESSMENT CRITERIA: 1. Appropriate forms of communication and interactions are undertaken. 2. Appropriate contributions to complement team activities and objectives were made. 3. Reporting using standard operating procedures followed. 4. Development of team work plans based from role of team are contributed. CONTENTS: • Communication process • Team structure / team roles • Group planning and decision making CONDITIONS: The students/ trainees must be provided with the following: • SOP of workplace • Job procedures • Organization or external personnel METHODOLOGIES: • Group discussion/interaction • Case studies • Simulation ASSESSMENT METHODS: • Observation of work activities • Observation through simulation or role play • Case studies and scenarios. BASIC COMPETENCY : PRACTICE CAREER PROFESSIONALISM MODULE TITLE : PRACTICING CAREER PROFESSIONALISM MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes in promoting career growth and advancement, specifically; to integrate personal objectives with organizational goals set and meet work priorities and maintain professional growth and development. NOMINAL DURATION : 6 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Integrate personal objectives with organizational goals LO2. Set and meet work priorities LO3. Maintain professional growth and development LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS ASSESSMENT CRITERIA: 1. Personal growth and work plans towards improving the qualifications set for professionalism are achieved. 2. Intra- and interpersonal relationship in the course of managing oneself based on performance evaluation is maintained. 3. Commitment to the organization and its goal is demonstrated in the performance of duties. 4. Practice of appropriate personal hygiene is observed. 5. Job targets within key result areas are attained. CONTENTS: • Personal development-social aspects: intra and interpersonal development • Organizational goals • Personal hygiene and practices • Code of ethics CONDITIONS: The students/ trainees must be provided with the following: • Workplace • Code of ethics • Organizational goals • Hand outs and PD social aspects • CD’s, VHS tapes, transparencies METHODOLOGIES: • Group discussion/interaction • Simulation • Demonstration/practical hands-on exercises • Competency-based learning materials method ASSESSMENT METHODS: • Role play • Interview • Written examination LO2. SET AND MEET WORK PRIORITIES ASSESSMENT CRITERIA: 1. Competing demands to achieve personal, team and organizational goals and objectives are prioritized. 2. Resources are utilized efficiently and effectively to manage work priorities and commitments. 3. Practices and economic use and maintenance of equipment and facilities are followed as per established procedures. 4. Job targets within key result areas are attained. CONTENTS: • Organizational KRAs • Work values and ethical standards • Company policies on the use and maintenance of equipment CONDITIONS: The students/ trainees must be provided with the following • Organizational KRA • Work values and ethics • Company policies and standards • Sample job targets • Learning guides • CD’s, VHS tapes, transparencies METHODOLOGIES: • Group discussion/interaction • Structured activity • Demonstration/practical hands-on exercises • Competency-based learning materials method ASSESSMENT METHODS: • Role play • Interview • Written examination LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT ASSESSMENT CRITERIA: 1. Training and career opportunities relevant to the job requirements are identified and availed. 2. Licenses and/or certifications according to the requirements of the qualifications are acquired and maintained 3. Fundamental rights at work including gender sensitivity are manifested/observed 4. Training and career opportunities based on the requirements of industry are completed and updated. CONTENTS: • Qualification standards • Gender and development (GAD) sensitivity • Professionalism in the workplace • List of professional licenses CONDITIONS: The students/ trainees must be provided with the following: • Quality standards • GAD handouts • CD’s, VHS tapes on professionalism in the workplace • Professional licenses samples METHODOLOGIES: • Group discussion/interaction • Film viewing • Role play/simulation ASSESSMENT METHODS: • Demonstration • Interview • Written examination • Portfolio assessment BASIC COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to comply with the regulatory and organizational requirements for occupational health and safety such as identifying, evaluating and maintaining OH and S awareness. NOMINAL DURATION : 12 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Identity hazards and risks LO2. Evaluate hazards and risks LO3. Control hazards and risks LO4. Maintain occupational health and safety awareness LO1. IDENTIFY HAZARDS AND RISKS ASSESSMENT CRITERIA: 1. Workplace hazards and risks are identified and clearly explained. 2. Hazards/Risks and its corresponding indicators are identified in with the company procedures. 3. Contingency measures are recognized and established in accordance with organizational procedures. CONTENTS: • Hazards and risks identification and control • Organizational safety and health protocol • Threshold limit value (TLV) • OHS indicators CONDITIONS: The students/ trainees must be provided with the following: • Workplace • PPE • Learning guides • Handouts • Organizational safety and health protocol • OHS Indicators • Threshold limit value • Hazards/risk identification and control • CD’s, VHS tapes, transparencies METHODOLOGIES: • Group discussion/interaction • Simulation • Symposium • Group dynamics ASSESSMENT METHODS: • Situation analysis • Interview • Practical examination • Written examination LO2. EVALUATE HAZARDS AND RISKS ASSESSMENT CRITERIA: 1. Terms of maximum tolerable limits are identified based on threshold limit values (TLV) 2. Effects of hazards are determined. 3. OHS issues and concerns are identified in accordance with workplace requirements and relevant workplace OHS legislation. CONTENTS: • TLV table • Phil OHS standards • Effects of hazards in the workplace • Ergonomics • Employees compensation commission (ECC) regulations CONDITIONS: The students/trainees must be provided with the following: • Handout on - Philippine occupational health and safety (OHS) Standards - Effects of hazards in the workplace - Ergonomics - ECC regulations • TLV Table • CD’s, VHS tapes, transparencies METHODOLOGIES: • Group discussion/interaction • Situation analysis • Symposium • Film viewing • Group dynamics ASSESSMENT METHODS: • Interview • Written examination • Simulation LO3. CONTROL HAZARDS AND RISKS ASSESSMENT CRITERIA: 1. OHS procedures for controlling hazards and risk are strictly followed. 2. Procedures in dealing with workplace accidents, fire and emergencies are followed in accordance with the organization’s OHS policies. 3. Personal protective equipment is correctly used in accordance with organization’s OHS procedures and practices. 4. Procedures in providing appropriate assistance in the event of workplace emergencies are identified in line with the established organizational protocol. CONTENTS: • Safety regulations • Clean air act • Electrical and fire safety code • Waste management • Disaster preparedness and management • Contingency measures and procedures CONDITIONS: The students/trainees must be provided with the following: • Handouts on - Safety regulations - Clean air act - Electrical and fire safety code - Waste management - Disaster preparedness and management - Contingency measures and procedures - OHS personal records • PPE • CD’s, VHS tapes, transparencies METHODOLOGIES: • Group discussion/interaction • Symposium • Film viewing • Group dynamics • Self pace ASSESSMENT METHODS: • Written • Interview • Case/situation analysis • Simulation LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS ASSESSMENT CRITERIA: 1. Procedures in emergency related drill are strictly followed in line with the established organization guidelines and procedures. 2. OHS personal records are filled up in accordance with workplace requirements. 3. PPE are maintained in line with organization guidelines and procedures. CONTENTS: • Operational health and safety procedure, practices and regulations • Emergency-related drills and training CONDITIONS: The students/trainees must be provided with the following: • Workplace • PPE • OHS personal records • CD’s, VHS tapes, transparencies • Health record METHODOLOGIES: • Group discussion/interaction • Simulation • Symposium • Film viewing • Group dynamics ASSESSMENT METHODS: • Demonstration • Interview • Written examination • Portfolio assessment MODULES OF INSTRUCTION COMMON COMPETENCIES BIOMEDICAL EQUIPMENT SERVICING NC II UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION CONTROL POLICIES AND PROCEDURES MODULE TITLE : IMPLEMENTING AND MONITORING INFECTION CONTROL POLICIES AND PROCEDURES MODULE DESCRIPTION : This module is concerned with infection control responsibilities of employees with supervisory accountability to implement and monitor infection control policy and procedures in a specific work unit or team within an organization. This module does not apply to a role with organization-wide responsibilities for infection control policy and procedure development, implementation or monitoring. NOMINAL DURATION : 12 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Provide information to the work group about the organization’s infection control policies and procedures LO2. Integrate the organization’s infection control policy and procedure into work practices LO3. Monitor infection control performance and implement improvements in practices LO1. PROVIDE INFORMATION TO THE WORK GROUP ABOUT THE ORGANIZATION’S INFECTION CONTROL POLICIES AND PROCEDURES ASSESSMENT CRITERIA: 1. Relevant information about the organization’s infection control policy and procedures, and applicable industry codes of practice are accurately and clearly explained to the work group. 2. Information about identified hazards and the outcomes of infection risk assessments is regularly provided to the work group. 3. Opportunity is provided for the work group to seek further information on workplace infection control issues and practices. CONTENT: • Infection control policy and procedures and relevant industry codes of practice CONDITIONS: Students/trainees must be provided with the following: • Workplace location • Tools and equipment appropriate to schedule housekeeping activities and to monitor and maintain working condition • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam • Direct observation LO2. INTEGRATE THE ORGANIZATION’S INFECTION CONTROL POLICY AND PROCEDURE INTO WORK PRACTICES ASSESSMENT CRITERIA: 1. Infection control policy and procedures are implemented by supervisor and members of the work group. 2. Liaison is maintained with person responsible for organization-wide infection control. 3. The supervisor’s coaching support ensures that individuals/teams are able to implement infection control practices. 4. Work procedures are adopted to reflect appropriate infection control practice. 5. Issues raised through consultation are dealt with and resolved promptly or referred to the appropriate personnel for resolution. 6. Workplace procedures for dealing with infection control risks and hazardous events are implemented whenever necessary. 7. Employees are encouraged to report infection risks and to improve infection control procedures. CONTENTS: • Infection control policy and procedures • Management systems and procedures for infection control. • Transmission and control of Communicable diseases • Risk control measures CONDITIONS: Students/trainees must be provided with the following: • Workplace location • Tools and equipment appropriate to schedule housekeeping activities and to monitor and maintain working condition • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam • Direct observation LO3. MONITOR INFECTION CONTROL PERFORMANCE AND IMPLEMENT IMPROVEMENTS IN PRACTICES ASSESSMENT CRITERIA: 1. Infection control hazardous events are investigated promptly to identify their cause in accordance with organization policy and procedures. 2. Work procedures to control infection risks are monitored to ensure compliance. 3. Work procedures are regularly reviewed and adjusted to ensure improvements in infection control practice. 4. Supervisor provides feedback to team and individuals on compliance issues, changes in work procedures and infection control outcomes. 5. Training in work procedures is provided as required to ensure maintenance of infection control standards. 6. Inadequacies in work procedures and infection control measures are identified, corrected or reported to designated personnel. 7. Records of infection control risks and incidents are accurately maintained as required. 8. Aggregate infection control information reports are used to identify hazards, to monitor an improve risk control methods and to indicate training needs. CONTENTS: • Organizational procedures for monitoring and training. • Basic understanding of communicable disease transmission. CONDITIONS: Students/trainees must be provided with the following: • Workplace location • Tools and equipment appropriate to schedule housekeeping activities and to monitor and maintain working condition • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam • Direct observation UNIT OF COMPETENCY : RESPOND EFFECTIVELY TO DIFFICULT/CHALLENGING BEHAVIOR MODULE TITLE : RESPONDING EFFECTIVELY TO DIFFICULT/CHALLENGING BEHAVIOR MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes to effectively respond to difficult or challenging behavior of patient. NOMINAL DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Plan and respond to emergencies LO2. Report and review incidents LO1. PLAN AND RESPOND TO EMERGENCIES ASSESSMENT CRITERIA: 1. Responses are planned to instances of difficult or challenging behavior to maximize the availability of other appropriate staff and resources. 2. Specific manifestations of difficult or challenging behavior are identified and strategies appropriate to these behaviors are planned as required. 3. Safety of self and others is given priority in responding to difficult or challenging behavior according to institutional policies and procedures. CONTENTS: • OSH and issues relating to difficult and challenging behavior • Institutional policies, procedures and strategies in dealing with difficult and challenging behavior CONDITIONS: Students/trainees must be provided with the following: • Workplace location • Tools and equipment appropriate to schedule the activities • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam • Direct observation LO2. REPORT AND REVIEW INCIDENTS ASSESSMENT CRITERIA: 1. Incidents are reported according to institutional polices and procedures. 2. Incidents are reviewed with appropriate staff and suggestions appropriate to area of responsibility are made. 3. Debriefing mechanisms and other activities are used and participated in. 4. Advice and assistance is sought from legitimate sources when appropriate. CONTENTS: • Instructions and guidance of health professionals involved with the care of patient • Institutional polices and procedures in reporting and reviewing incidents CONDITIONS: Students/trainees must be provided with the following: • Workplace location • Tools and equipment appropriate to schedule the activities • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam • Direct observation UNIT OF COMPETENCY : APPLY BASIC FIRST AID MODULE TITLE : APPLYING BASIC FIRST AID MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes required to provide an initial response where First Aid is required. In this module it is assumed that the First Aider is working under supervision and/or according to established workplace First Aid procedures and policies. NOMINAL DURATION : 12 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Assess the situation LO2. Apply basic first aid techniques LO3. Communicate details of the incident LO1. ASSESS THE SITUATION ASSESSMENT CRITERIA: 1. Physical hazards to self and casualty’s health and safety are identified. 2. Immediate risks to self and casualty’s occupational health safety (OSH) are minimized by controlling the hazard in accordance with OSH requirements. 3. Casualty’s vital signs and physical condition are assessed in accordance with workplace procedures. CONTENTS: • Basic anatomy and physiology • Company standard operating procedures (SOPs) CONDITIONS: Students/trainees must be provided with the following: • Workplace location • Tools and equipment appropriate to schedule the activities • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam • Direct observation LO2. APPLY BASIC FIRST AID TECHNIQUES ASSESSMENT CRITERIA: 1. First aid management is provided in accordance with established first aid procedures. 2. Casualty is reassured in a caring and calm manner and made comfortable using available resources. 3. First aid assistance is sought from others in a timely manner and as appropriate. 4. Casualty’s condition is monitored and responded to in accordance with effective first aid principles and workplace procedures. 5. Details of casualty’s physical condition, changes in conditions, management and response are accurately recorded in line with organizational procedures. 6. Casualty management is finalized according to his/her needs and First aid principles. CONTENTS: • Basic anatomy and physiology • Dealing with confidentiality • Knowledge of the first aiders’ skills limitations • Consideration of the welfare of the casualty • Safe manual handling of casualty CONDITIONS: Students/trainees must be provided with the following: • Defibrillation units • Pressure bandages • Thermometers • First aid kit • Eyewash • Thermal blankets • Pocket face masks • Rubber gloves • Dressing • Space device • Cervical collars • Workplace location • Tools and equipment appropriate to schedule housekeeping activities and to monitor and maintain working condition • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/discussion • Group discussion • Demo return demo • Film viewing • Surface learning LO3. COMMUNICATE DETAILS OF THE INCIDENT ASSESSMENT CRITERIA: 1. Appropriate medical assistance is requested using relevant communication media and equipment. 2. Details of casualty’s condition and management activities are accurately conveyed to emergency services/relieving personnel. 3. Reports to supervisors are prepared in a timely manner, presenting all relevant facts according to established company procedures. CONTENTS: • OSH legislation and regulations • Safe manual handling of casualty • Report preparation • Communication skills CONDITIONS: Students/trainees must be provided with the following: • Mobile phone • Satellite phones • HF/VHF radio • Flags • Flares • Two-way radio • Email • Electronic equipment • Workplace location • Tools and equipment appropriate to schedule the activities • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam • Direct observation UNIT OF COMPETENCY : MAINTAIN HIGH STANDARDS OF PATIENT SERVICES MODULE TITLE : MAINTAINING HIGH STANDARDS OF PATIENT SERVICES MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes required in the maintenance of high standards of patient services. NOMINAL DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Communicate appropriately with patients LO2. Establish and maintain good interpersonal relationship with patients LO3. Act in a respectful manner at all times LO4. Evaluate own work to maintain a high standard of patient service LO1. COMMUNICATE APPROPRIATELY WITH PATIENTS ASSESSMENT CRITERIA: 1. Effective communication strategies and techniques are identified and used to achieve best patient service outcomes. 2. Complaints are responded to in accordance with organizational policy to ensure best service to patients. 3. Complaints are dealt with in accordance with established procedures. 4. Interpreter services are accessed as required. 5. Action is taken to resolve conflicts either directly, where a positive outcome can be immediately achieved, or by referral to the appropriate personnel. 6. Participation in work team is constructive and collaborative and demonstrates an understanding of own role. CONTENTS: • Roles and responsibilities of self and other workers within the organization • Dealing with complaints and conflict CONDITIONS: Students/trainees must be provided with the following: • Workplace location • Tools and equipment appropriate to schedule the activities • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/ discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam • Direct observation LO2. ESTABLISH AND MAINTAIN GOOD INTERPERSONAL RELATIONSHIP WITH PATIENTS ASSESSMENT CRITERIA: 1. Rapport is established to ensure the service is appropriate to and in the best interests of patients. 2. Effective listening skills are used to ensure a high level of effective communication and quality of service. 3. Patient concerns and needs are correctly identified and responded to responsibility and accordingly established procedures and guidelines. 4. Effectiveness of interpersonal interaction is consistently monitored and evaluated to ensure best patient service outcomes. CONTENTS: • Listening skills • Client/patient issues referred to appropriate health professional CONDITIONS: Students/trainees must be provided with the following: • Workplace location • Tools and equipment appropriate to schedule the activities • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam • Direct observation LO3. ACT IN A RESPECTFUL MANNER AT ALL TIMES ASSESSMENT CRITERIA: 1. Respect for differences is positively, actively and consistently demonstrated in all work. 2. Confidentiality and privacy of patients is maintained. 3. Courtesy is demonstrated in all interactions with patients, visitors, carers and family. 4. Assistance with the care of patients with challenging behaviors is provided in accordance with established procedures. 5. Techniques are used to manage and minimize aggression. CONTENTS: • Organizational policies and procedures for privacy and confidentiality of information provided by patients and others • Procedures in caring of patients with challenging behaviors • Techniques in managing and minimizing aggression CONDITIONS: Students/trainees must be provided with the following: • Workplace location • Tools and equipment appropriate to schedule the activities • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam • Direct observation LO4. EVALUATE OWN WORK TO MAINTAIN A HIGH STANDARD OF PATIENT SERVICE ASSESSMENT CRITERIA: 1. Advice and assistance is received or sought from appropriate sources on own performance. 2. Own work is adjusted, incorporating recommendations that address performance issues, to maintain the agreed standard of patient support. CONTENTS: • Cultures relevant to the particular service • Institutional policy on patient rights and responsibilities CONDITIONS: Students/ trainees must be provided with the following: • Workplace location • Tools and equipment appropriate to schedule the activities • Material relevant to the proposed activity and tasks METHODOLOGIES: • Lecture/ discussion • Group discussion • Demo return demo • Film viewing • Surface learning ASSESSMENT METHODS: • Written exam • Interview/ oral exam • Practical exam
Posted on: Sun, 30 Jun 2013 10:20:31 +0000
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