Collection Consultants x20 -African Bank Location: - TopicsExpress


Collection Consultants x20 -African Bank Location: Johannesburg,Gauteng, South Africa Closing Date: Not specified Collections on accounts that are in default (arrears) in order to rehabilitate the accounts in a cost effective manner. This is done primarily by telephone. Data capturing. Identifying queries and complaints on accounts. Customer Service. Achieve set productivity and collection targets of the call centre Job Requirements Minimum Education Grade 12 / Matric Minimum Work Experience Practical and applied skills equivalent to Grade 12 Computer Literacy Core Competencies (technical): Knowledge and understanding of Systems applicable in Call Centre Policies & Procedures (ABIL) •Attention to detail Call Handling Skills Analytical Skills Problem Solving Skills Conflict Handling Negotiation Skills Computer Literacy Fundamental Competencies: Communication Skills (written & verbal) Listening Skills Client Centric Skills Sense of urgency Stress Tolerance Target Driven - See more at:
Posted on: Sun, 06 Oct 2013 17:43:16 +0000

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