#Conface Calling Comcast Customer Service? You Should Probably Record It.: Many customer service departments make a practice of recording inbound calls from customers. A customers recent interaction with Comcast illustrates why consumers might want to do the same. Almost a month ago, Ryan Block, an AOL product manager, recorded his call with a Comcast rep, who stonewalled him for more than 18 minutes when he tried to cancel his service. Now, another Comcast customer has gotten results from the company only after recording his frustrating call with customer service. See also: Your Customer Service Job Gets Much, Much Worse Tim Davis says he moved to a new residence, brought his set-top box with him and plugged into the existing coaxial cable at his new place. It worked fine, and Comcast charged Davis $20. But after that, Davis started having service issues, so he called Comcast. A rep confirmed that the problem was on Comcasts side and promised to send as rep over free of charge Read more...More about Comcast, Business, and Media
Posted on: Mon, 11 Aug 2014 15:46:24 +0000
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