Customer Service Representatives Company Name and Profile : GE Global Sourcing GE Capitals Retail Finance business is among the countrys most successful retail lenders, with 80 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and instalment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries. We are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. Please note that candidates for this role will not be eligible for transfers internally to other GE businesses. Skills : Excellent English Communications Skills Passion for customer services Unyielding Integrity Ability to work in a challenging environment Flexibility to work in US shifts Knowledge of basic computer skills. Age above 18 years Hiring Batch (Year) : 2012, 2013, 2014 Target Degrees & Branches : BE, BTech, MCA CTC, incentives and In hand Salary : As per industry standards Designation : Customer Service Representatives Role & Responsibilities : Role Summary/Purpose Our customer service representatives answer the phones to respond to the general customer inquiries, concerns, complaints and arrange the service requested by the customer by projecting a professional company image through phone interaction Essential Responsibilities Receiving calls from customers based out of US Solving queries and concerns on the call Arranging for any service required by the Customer Provide Customer with product and service information Sell Products to eligible Customers Up sell Products and Services Follow-up on customer inquiries and resolve Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Joining Location : Hyderabad Interview Location & Date, Time : Walk-in Details Date: Tuesday To Saturday - 16th Sep to 20th Sep,2014 Timings: 1PM to 4PM Venue: Block - 1A, I-Labs Technology Center, Hi-tech City, Madhapur Landmark: Opposite to Inorbit Mall Hyderabad, PIN- 500081 Selection Process (No. of Interview Rounds) : HR ,Voice n Accent, Operations (Final Round) of interview Any Additional Information : Required Documents post selection (Customer Service): 10th onwards mark sheets and certificates, 2 passport size photos ID proof (copy of pan card / passport /driving license), Address proof (copy of Passport / electricity bill / telephone bill) Reliving Letters, Appointment Letters & Payslips for all the experience
Posted on: Tue, 16 Sep 2014 09:06:06 +0000
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