ECU-Line Tunisie ECU Line LCL Shipping Specialist • ECU Line is a European MNC headquartered in Belgium, Antwerp • ECU Line was established in 1987 to provide LCL (less than container load) services to the shipping industry a niche market still the focus for the group • It has 189 offices in 89 countries with 2,500 employees • Thousands of forwarding companies around the globe rely on us to get their LCL cargo shipped from origin to destination. • ECU Line is a top notch company, handling freight by sea, air, or road • Our Mission “Provide quality enriched logistics solutions by proficiently using innovative methods and advanced technology through a spirit of partnership.” Our website: eculine.net/ Our page Facebook: https://facebook/#!/pages/Eculine-Tunisie/143967932458320 EXPORT CUSTOMER SERVICE ASSISTANT West Responsibilities: Job Summary -: to provide efficient customer service and management, effective container consolidation and cargo confirmation, and efficient and effective warehousing and transport management to achieve profitability and budgeted volumes for the organization. Customer Service & Management • To attend to customer enquiries for quotations, and booking • To take booking from customers for LCL cargo and provide booking confirmation • To attend to customer grievance management • Tele-marketing/cold calls to local customers for support • Timely respond to incoming e/mails of customers, agents, and freight forwarders Container Consolidation & Cargo Confirmation • Planning of container size basing on the bookings • Liaising and coordinating with customer and W/H for confirmed booking cargo and monitoring shipment arrangement • Fully utilize the container space by tele calling the customers for any booking of the cargo for the trade lanes • Liaise with carrier to ensure container booking is confirmed and container space is allocated as booked Warehousing and Transportation Management • Give job instruction to W/H for arrangement of cargo removal from co-loader W/H within Keppel Distripark • Liaising and coordinating with W/H to ensure job instruction being carried and with smooth running • Correspondence with network agents to ensure any query/instruction are attended and carried out • Daily updating with W/H of cargo status and readiness to ensure smooth packing • Co-ordinate among W/H network agents and customer for any complaint of cargo damaged, missing or short received Internal Interface • Human Resource • Accounts • Operations • Sales External Interface • Customer • Shipping Lines • Freight Forwarders • Warehouse • Transporters • Regional Offices
Posted on: Sat, 15 Jun 2013 10:54:24 +0000
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