Hi, This is internal job opening with Genpact, Please send the - TopicsExpress



          

Hi, This is internal job opening with Genpact, Please send the suitable resumes: nagesh.gts@gmail So I can share with HR If it is suitable for position means You will receive call from HR team. MT, Operations – Tech Helpdesk, India to India Number of open positions – 12 | Band – 4A | Designation – Team Leader | Location – Gurgaon Job Responsibility: · Recruit/ network, hire, train, motivate, and evaluate, counsel associates · Provide leadership and direction to associates for their growth and performance · Proficient use of available tools and technology at the process level · Plan for growth with continued success in operating a profitable business through hiring, training, and development of process associates in all the operations · Schedule Product Knowledge sessions with the assistance of Training Manager · Maintain a high level of customer service within the district through personal interactions with associates and customers by ensuring we are friendly and handing out baskets · Analyze process metrics, expenses and profit, review reports, analyze competition, determine customer preferences, manage volume forecasting, meet SL`s and profit objectives and goals, determine product mix, determine most effective placement of associates as per product knowledge · Assist in developing contests and payouts for process to increase performance Skill Required: · 3 - 4 yrs of Technology and customer service experience · B-Tech or BCA · Strong Analytical and Number crunching ability · Good quantitative and analytical skills · Ability to stretch and work under pressure situations · Good communication and presentation skills AM, Operations - Tech Helpdesk, India to India Number of open positions – 10 | Band – 4B | Designation – Front Line Manager | Location – Gurgaon Job Responsibility: · Handling Client & Internal queries/ follow ups to resolve issues · Independently performs complex on-site diagnostics · Participates in required Service educate Training programs · Supports customer clinics · Completes all reports and forms required in conjunction with work assignments · Provide leadership and direction to associates for their growth and performance · Proficient use of available tools and technology at the process level · Adheres to all policies and procedures including safety guidelines · Assists with all functions including scheduling, monitoring, billing, MIS and all day-to-day activities as directed · Schedule Product Knowledge sessions with team members · Recommends measures to improve work procedures and worker performance to increase quality of services and job safety · Analyzes operational problems, such as call dropping, technical errors, and establishes controls Skill Required: · 4 - 5 yrs of Technology and customer service experience · B-Tech or BCA · Strong Analytical and Number crunching ability · Good quantitative and analytical skills · Ability to stretch and work under pressure situations · Good communication and presentation skill MT, Training - Tech Helpdesk, India to India Number of open positions – 2 | Band – 4A | Location – Gurgaon Job Responsibility: · Should have spent at least 1 year in Training in a tech support process · Should have previous experience in content building and SOP creation for a tech support process · Excellent Verbal & Written Communication Skills · Knowledge of MS Office Suite is a MUST · High degree of energy, execution and client connect is required · Execute and manage Knowledge Transfer during transitions · Conduct training needs analysis and develop a framework to enable appropriate curriculum is used for the trainings · Facilitate preparation and updation of SOPs as per Genpact standards · Exceptional interpersonal skills · Ability to liaison with Leadership and ensure robust planning & execution Skill Required: · Ability to stretch and work under pressure situations · Good communication and presentation skills Assistant Manager, Human Resources – CORPORATE Number of open positions – 1 | Band – 4B | Location – Gurgaon Job Responsibility: Campus Talent Program Management: · Drive relationship building activities with premier B-schools across India with the objective of attracting top MBA talent to build our future leadership pipeline. · Partner with Businesses to understand future talent requirements and align it with Campus hiring activities. · Provide logistics support during the Campus hiring cycle to ensure smooth end-to-end process. · Drive Learning & Development interventions for Summer Interns as well as Lateral Hires · Provide e2e support for Campus Talent Management Program Activities e.g. Hiring, L&D interventions etc. Performance Management & Talent Development: · Ensure smooth end to end to performance appraisal cycles starting from the pre-launch activities to follow through on closures · Sustain rigor on various performance management/ talent development metrics through on time reporting with analytical insights · Partner with businesses on specific areas of leadership talent deployment · Provide logistics support during leadership talent reviews, development centers etc. Skill Required: · Very Strong communication skills · Ability to work with stakeholders across businesses · Good Executive presence · Huge focus on execution · Strong power point skills. Creative and analytical bent of mind. · Willingness to learn · Preferably an HR background Assistant Manager, Recruitment – CORPORATE Number of open positions – 1 | Band – 4B | Location – Gurgaon Supports and creates the Recruitment Performance Metric Analysis, and share with stakeholders ranging from Leadership level to administrative staff. Interacts with external and internal stakeholders globally in order to identify and create Recruitment related Dashboards, Presentation, Analysis and provide Insights to help in decision making. Job Responsibility: · Works closely with hiring managers, hiring leaders and HR leaders across the globe, track and acquire data as required for dashboards · Acts as recruitment liaison from time to time to help stakeholders with queries · Support and manage the process of supporting tool usage, analyze information, and create reports · Provides insights and recommendations to hiring leadership and stakeholders, ensuring that metrics and goals are aligned with the Company’s budget and compensation policy · Keep a close watch on all targets as set for the team and ensure that all stakeholders are informed and deviations are accounted for to the leadership · Provides monthly recruiting reports and other needed information to stakeholders · Assists with ongoing recruiting projects, including vendor management and creation of recruiting standards and other policies · Analyze, create & publish Global Market Intelligence report · Provide data/information towards organization level metrics/ dashboards across functions · Provide adhoc level data inputs as requested by the stakeholders · Prepare Sustainability report for Genpact · Take the entire reporting and analytics process for recruitment to the next level by creating intelligent reports and dashboards which enable decision makers to take calls towards organizational goals. Skill Required: · Education, training, experience: · Bachelor’s degree · 1–3 years in an analytics and MIS role · Proficient knowledge of Microsoft Office software, Specially Excel & PowerPoint, MS Access knowledge is preferred but not mandatory · Strong written and oral communication skills · Ability to be self-motivated and take initiative · Ability to be flexible · Planning and organizational skills · Interpersonal and teamwork skills
Posted on: Fri, 14 Mar 2014 05:58:01 +0000

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