How about another unhappy customer! We dont hear those stories often enough.. So let me tell you a little story of what happened to me. I purchased a very expensive Honda vehicle back in 2009. Top of the line 2008 Honda Accord Coupe V6 fully loaded including leather seats, moon roof, sun roof, power everything, even came with satellite radio. The car was almost a year old 13000 miles perfect condition, one owner and Honda Certified. after 3 years of having the car the so called leather seats that I very much remember discussing with the sales man due to the price increase because of the leather seats... have started to rip and tear for no apparent reason and have exposed the inside of this so called leather. Since I do remember that being one of his biggest sales pitches to charge me more for the car, I specifically remember that he mentioned the two front seats were leather and the middle console. And I remember going back and forth about how much more the car would be because of these leather seats. So, with that being said I began looking inside the ripped seats and noticed that this so called leather which is actually vinyl or plastic, is not real leather. Apparently, this is what Honda calls leather or a leather type. Im so furious as I was and still am because its been a few years of dealing with this issue, I called Corporate American Honda and they advised me with the vin number that I was correct in stating that my car when sold to me states on their record that the car comes with leather front seat and middle console. This car is not equipped with leather therefore, thats false information and I was sold a vehicle with the pretense that it had leather seats when in reality it doesnt have leather seats or console. So they advised me to take the car to any dealer and told me I might have to pay for them to look at it and evaluate the damage and the supposed leather interior and if I was right they would probably have to change the seats and credit me for the diagnosis. I brought it over to Braman Honda where I purchased the car and was given the runaround by the service guy that was being instructed by the service manager, Alex Vizoso. They tried first to tell me that it was leather. I immediately told them it was not and that was a lie. Leather is not backed with mesh and it doesnt feel like plastic. like these seats do in the inside. They are completely smooth vinyl in the inside of these seats and middle console. Anyone can see and feel that this is not leather. So that was the first lie. Then he left and came back and said that this was Honda Leather!! really? I guess that means they shot the vinyl couch to make this Honda Leather... Come on man!!! really? I told him look I already spoke to corporate. All they need from you is something written in the system stating that it is not leather and that is is ripping because its bad quality or defective and they will change it for me. This is what corporate instructed me to do.. To come to the dealer and have them look at it and make a record of my visit with the real information. The reverse side of this so called leather type which is what his third answer was, when he returned is completely smooth like vinyl. You can even smell the plastic. I didnt pay an extra few thousand dollars for a Leather Type of seats which on the fourth try started to get a little more honest and said this leather type fabric is a mix of leather and vinyl. Thats not what i payed for. So I asked him to tell his manager that I needed him to document all this on paper or his computer so I can call Corporate American Honda and discuss this further. He refused to do that and basically dismissed me. I told him this wasnt over and that I would be contacting corporate about this. Now the car is a 2008 and the interior looks like its a 1988. its ripping all over the seats for noooo reason and on my door panels and middle console. Mind you I already had them change the middle console once before 2 years ago and is now breaking again. So the problem is not only that its not real leather but also that its poor quality. What kind of a car that I payed close to $30,000 for is going to be ripping after 3 or 4 years of use. That;s unheard of. And if thats the norm nowadays, I will lease from now on nut never again from Braman Honda or Brickell Honda. I have a story about them too. What is going on in America when people are allowed to lie to you in your face and not take responsibility for fixing what they know is wrong. My family has purchased more than 10 cars from Braman Honda in the past 20 years. I will never again make that mistake. I will not even go for an oil change there or Brickell. I am going to call Corporate Honda and let them know what they have done to me.. Im not sure if they will respond like I need them to, since I am or was a loyal customer. But I will have this issue heard. I will tell Miami what these people are up to. I will let them know how wrong they are and I will show them how upset I am. This is not how they should be treating their customers. I will make sure none of my friends ever go there. I will never recommend Braman Honda for anything. Nor will I recommend Brickell Honda for service either.
Posted on: Sat, 10 Jan 2015 20:36:33 +0000
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