I have a Netgear router N6300v002 that has never worked right. - TopicsExpress



          

I have a Netgear router N6300v002 that has never worked right. Been trying to get support and am really frustrated. All I am looking for is a replacement. Here is the support request dialog: 1/14/2014 2:28:00 PM Greetings, My N6300 died. It has power and will display the 5g WiFi as available but it will not connect. The 2g network is not even on. The hardwired router does not work either. I have powered it down by unplugging the unit and get the same response. I need my router now. How do I get it replaced? No devices can connect at all. Not Windows, Android, or Apple products. It was working and then just quit. The cable internet works when I connect directly to a device. 1/16/2014 8:18:00 AM Dear Mr. Skinner, Thank you for choosing NETGEAR. My name is Carl. I will do my best to answer your support questions with the least amount of email exchanges, the more information and detail you can provide will help us to expedite your case to resolution. I have reviewed your case and I understand that you are unable to connect to the wired and wireless network of your NETGEAR R6300v2 Router and that you would like to have your router replaced. Before we can process a replacement for your router we need to perform several troubleshooting steps to determine that the router is faulty. Based on the information that you have provided, I would suggest the following steps listed below: 1. Perform a Hard Reset: kb.netgear/app/answers/detail/a_id/9665/~/reset-and-restore-the-netgear-device-to-factory-default-settings NOTE: Performing a Hard Reset will remove your current router configuration. 2. Reconfigure Router: kb.netgear/app/answers/detail/a_id/12873 If you find that the above steps provided were unsuccessful in answering your questions please log into my.netgear/. Please provide as much detail as possible as this will help us better troubleshoot and answer your questions. Thank you for choosing NETGEAR. Carl Von Chavez Expert ID 74007 NETGEAR Support Expert 1/23/2014 7:57:00 PM Since my initial case was phone service and the tech was convinced there was nothing wrong, he did not offer me, nor did I ask for a caseid. Clearly there is something wrong. It may work when first turned on or it may not. If it does work, after an hour or so, it quits and cannot be restarted without powering the unit down and leaving it off for an hour or more. This smacks of a classic power supply problem. Why cant you just exchange the unit so we can be done with this.id perform all the actions requested by the tech. 1/25/2014 3:32:00 AM Dear Mr. Skinner, My name is Ryan and I will further assist you on this case. After reviewing the information that you provided, I think I have a better understanding of your case. I am aware that you are requesting for a replacement for your router. Here are additional troubleshooting steps that I would suggest you try: We will try to upgrade the firmware of the router as a last resort for troubleshooting before processing a replacement. Please follow the links below. 1. Firmware Version 1.0.2.72 download: downloadcenter.netgear/en/Disclaimer.aspx?redirecturl=netgeardownload.registria/single_page_registration?product[sku]=r6300v2&download_url=downloads.netgear/files/GDC/R6300V2/R6300v2_V1.0.2.72_1.0.46.zip 2. Firmware Version 1.0.2.72 instructions: kb.netgear/app/answers/detail/a_id/24371 If these steps are unsuccessful please provide us the following information: Thank you for choosing NETGEAR. Regards, Ryan Rimorin Expert ID: 74091 NETGEAR Support Expert 1/25/2014 3:59:00 PM Ryan, I have just wasted another hour trying your troubleshooting methods. I had already refreshed the firmware as part of the troubleshooting. I did it again just to be sure. You stated that I should include information below in my response, if the refresh does not work. There was no information below to include. I am really not happy at all with Netgear support. Also, you directions for doing the refresh say to browse to the file downloaded and select it. The file is in a ZIP format and must be extracted first. For the unknowledgeable customer, this silly omission will cause heartburn. Just thought Netgear might like to know. Will you be sending RMA number now? 1/28/2014 4:06:00 PM I am still waiting for a response. This is getting a little ridiculous. Where are you?
Posted on: Tue, 28 Jan 2014 16:16:03 +0000

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