I will call this piece... Be kinder than necessary The other day - TopicsExpress



          

I will call this piece... Be kinder than necessary The other day I had to make multiple phone calls to a billing company for documentation I needed for my health insurance. The first few calls were pleasant as I knew the voice on the other end, we had a minute to catch up and then she kindly directed me to the 800 number I needed. Well, after about 15 minutes on hold I got a nice lady and she kindly faxed me the paperwork... Except it was the wrong paperwork! So I called my friend Pat back and she kindly gave me another 800 number to call, so I did. Well, this was a longer wait than the first one and the recording I had to listen to was extremely annoying!!! It repeated itself every 30 seconds, we are sorry but we are experiencing a high volume of calls, you will be directed to the next available operator, your call will be answered in the order of which it was received At times it would pause and I would anxiously get the thought... Im up! And the recording would start again! Ugh! I had things to do but this was one of them, so I had to wait! When it finally became my turn, this nice voice said thank you for holding how can I help you? She kindly got me what I needed and I was grateful. But the story doesnt end there.... I said to her I bet you have a hard job, because by the time people get to you, they must be miserable! And in turn they take it out on you. to which she responds with you have no idea! And I said well, thank you for getting me the paperwork I need, I appreciate your kindness to which she responds with, in reality, we are answering billing calls for 9 hospitals and at the end of the month I am losing my job. Of course I go on to say, that I was sorry to hear that and proceed to ask well, what is your plan? As if its even my business! She shared with me that she plans on retiring. So I said as we hung up, good for you! make the rest of your life the best of your life! She said that she planned on it. Always remember that you never truly know what is going on behind the scenes of anothers life.... So be kinder than necessary! Yesterday, I got the paperwork that I needed from my new friend Doris and enclosed with it was a handwritten note from her. She shared with me that for the summer months she runs a business called Hostess Helpers so if you are having a party, they will come in set up, clean up, provide wait staff and bartenders. She asked me if I would post it in my office... She doesnt know I work from home and I would be the only one seeing it! So I decided to share it with you... Hostess Helpers (570) 696-3438. Have a great day ~
Posted on: Fri, 14 Mar 2014 12:42:26 +0000

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