My letter to Westnet re my long delayed NBN connection, in reply to the email they sent me on April 9th. Dear Westnet, Following this email, the conduit was swiftly replaced on the 8th April. I heard no more, so rang Westnet on 23rd April, and I was told the job had been closed in error, and that it would be rebooked. Still not hearing anything, I rang again on 13th May, and I was told the job was booked for a date in early June, but that I could have an earlier slot if I wished. The operator offered me a booking on May 20th, between 1pm and 5pm. I was told I would need to be at home during that time. Although I had not received any contact from the NBN team, I waited at home all yesterday afternoon. I rang Westnet around 3pm and was told to wait. No-one arrived. As it had rained heavily in the morning I did not get out all day, due to the non existent booking. There seems to be very poor communication between Westnet and the NBN team. NO-ONE is giving me ANY information at all, despite the promise of regular updates in the attached email. I am not a happy customer. I will not wait at home again unless I get some form of confirmation that the NBN team is actually coming. Regards, Cherilyn Corker Date: Wed, 9 Apr 2014 09:59:20 +0800 To: cherilyncorker@hotmail From: [email protected] Subject: NBN Application HELD ORDER - 06/05 (ref: 230553603) Hi Mrs Corker: Thanks for your application of NBN fibre service. NBN.co advises An issue with the Lead in Conduit (LIC) has been identified (i.e. blocked/damaged/missing) and requires remediation work to resolve. This has been sent to the relevant group for Action. The planned remediation date is 06/05. The Installation appointment will be completed once the Lead in Conduit issue is resolved. We will provide you update reguarly when available. I apologize for the delay. Please feel free to contact us if you have any further questions. You have a nice day. Kind Regards Kim Wang Customer Service Representative iiNet Support iiNet iiNet Limited, Locked bag 16, Cloisters Square WA 6850 ph: 13 22 58 fax: 1300 785 632 email: [email protected] web: iinet.net.au
Posted on: Wed, 21 May 2014 07:48:27 +0000
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