Part II: Setting Company Goals: How important is a a customer service plan? Lets review your current customer service plan of action. Companies will say that they want 100 percent customer satisfaction,but theyll also want the highest margins. Customer service is expensive...really, think again..look at the big picture. Example: A company wants to improve customer service ratings, but has an extensive automated phone tree before customers can talk to an actual person.By the time theyre on the fourteenth level, customers are already upset and anxious. How is that guy they finally speak to going to be able to get customer satisfaction back up to a 10 when there is nothing he can do about the system? Solution: Call RAC Consulting, we will provide the customer service calls and ask key questions to ensure the experience is what you expect it to be, at a cost you can afford. After all you cant afford NOT to have a solid customer service plan. Watch your emails for our new RAC Roundtable : Small Business Solutions .
Posted on: Tue, 30 Dec 2014 16:36:33 +0000
Trending Topics
Recently Viewed Topics
© 2015