Quality Progress published a review of our book by Dale Farris: Performance Improvement For Healthcare Bahadir Inozu, Ph.D., Dan Chauncey, Vickie Kamataris and Charles Mount. McGraw-Hill Professional, 2011, 352 pp., $60 (book). Authors Inozu, Chauncey, Kamataris and Mount present an integrated approach to using three improvement methods—lean, Six Sigma and constraints management—that have proven to be effective ways to transform hospital operations by focusing on patient outcomes, financial viability and employee satisfaction. The authors summarize their perspective on the state of performance improvement in healthcare and how various keenly focused strategies fail to address healthcare’s overall complex problems. The book explains the principles and practice of constraints management, and demonstrates how this strategy can apply in healthcare. The authors present a pragmatic, readily accessible explanation of their approach to integrating the three identified improvement methods in the healthcare arena. They also explain the importance of thoroughly understanding the internal systems in a healthcare organization, how to effectively plan to deploy their approach, how to use the right tool for the right problem and the strategy of sustaining success over time. While the material is aimed at connecting principles with important healthcare executives, it also manages to make the information applicable to any healthcare leaders interested in learning a better way to manage and control bottlenecks, eliminate waste, reduce errors, contain costs and improve outcomes for their customers. The work represents the ongoing maturity of performance improvement concepts and practices derived from successful manufacturing arenas that have been successfully applied to the healthcare service sector. This book is recommended for all healthcare chief executives, board leadership and quality managers. Dale Farris Groves, TX asq.org/quality-progress/2013/02/reviews.html
Posted on: Sat, 06 Jul 2013 12:49:20 +0000
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