Russian, Italian, Spanish plus English speakers wanted in Debrecen! Merlin - IT KFT is currently recruiting for Multilingual FCR Analysts to provide telephone assistance to our customer. Position: FCR (First Call Resolution) Customer Support Analysts (English plus Italian/Spanish/Russian/German speaker) Language requirements: * A high level of English in written and in spoken is required plus * fluent Spanish or Italian or Russian Location: Debrecen, Hungary Hours: 40 hour week / 8hrs per day Working hours will be determined by a shift pattern, which will be based on the following shifts from Monday to Friday European Shift 07:00-15:30 CET US shift 13:30-22:00 CET Summary of Position: The provision of first line customer support and account administration, of specific business applications, for a software company who focus on accelerating global pharmaceutical development. The FCR Customer Support Analyst will provide multilingual support to users globally, via telephone and email. Responsibilities: * Provide telephone and email support to users (in their chosen language) * Ensure ownership of issues as per the SLA * Enter relevant data into the appropriate customer relationship management (CRM) system, and ensure it is kept up-to-date at all times * Upload data into CRM system when required * Comply with handover and escalation processes * Perform account administration activities (e.g. passwords resets) * Escalate appropriately to second line engineers and request updates until resolution is provided * Comply with quality control program Requirements: * At least one year’s experience in a Support/Helpdesk role, preferably in English speaking environment. * Strong and confident communicator * Excellent telephone manner * Ability to write clear and concise email responses * Customer focused and excellent customer care skills * Competent user of Microsoft Office applications * Excellent problem solving skills * Good attention to detail * Proactive attitude Candidates should be able to provide us with a valid Criminal Record of Good Conduct (Érvényes Hatósági Erkölcsi bizonyítvány) upon successful employment. In addition Merlin - IT KFT. offers: * Competitive salary and benefits * Pleasant and friendly working environment in our Budapest office * Outstanding growth opportunities within our international organization To apply please send your English CV to recruitment@misgl or apply online on jobs.misgl/Vacancy.aspx Come and join our fun, energetic and professional team! For more information about Merlin-IT KFT and what we do, please visit our website : misgl
Posted on: Mon, 29 Jul 2013 19:09:58 +0000
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