Susan Reiner-Sifford, director of produce purchasing and distribution at Darden, introduces author Chip Bell to discuss “Innovating Your Customer Experience: Satisfying Your Customer’s Hunger for Fresh Ideas.” It’s not news that the growing “grocery store restaurant” trend is just one example of how the line between “traditionally retail” and “traditionally foodservice” has blurred. While this trend of evolving formats is having a huge impact on the foodservice landscape, it’s also creating customer service innovations that bring fresh opportunities to reach new customers.
Posted on: Sat, 27 Jul 2013 21:00:00 +0000
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