This was also e-mailed to our clients. So, if you did not get it, make sure to check your spam filters. As you may have noticed, there have been a few problems on Amazon this week. Please read this post as it contains important information regarding issues that have been occurring recently. Inventory Manager Clients: Yesterday (11/10/2014), there were issues with the “create new FBA shipment” operation. We’ve been told by Amazon that these problems have now been corrected and so you should no longer have issues creating new shipments. However, it has just come to our attention that there is an issue with the Amazon data feed. It appears that Amazon is not returning used offer data for many ASIN’s. Because of this, you may be accepting items into inventory that should have been rejected. There are a couple of ways to solve this problem: 1) We’ve temporarily reverted to a dataset from 11/9/2014. You can download this database in Inventory Manager by going to your “Settings -> Receiving tab” and pressing the “Update Databases” button. Once successful, the upper left corner of Inventory Manager should read “Database ready: 11/9/2014” 2) You can completely bypass the database, by switching to “live lookup” only. To do this, go to the “Settings -> Receiving tab” and check the box “Disable downloading, search online.” Once the problem has been corrected, we will provide a new database and the software should update according to your regular schedule. Or you can repeat the procedure to download the new database by using the instructions above. We will send another email once we get the “all-clear” from Amazon. Neatopricer only Clients: It has just come to our attention that there is an issue with the Amazon data feed. It appears that Amazon is not returning used offer data for many ASIN’s. Because of this, we have temporarily reverted back to the database generated on 11/9/2014. If you perform a normal data update, you should see your database date created change to “11/9/2014” and be able to scan normally. We will send out another update when you can perform another update to get the latest database. For the most up-to-date information, please check our Facebook feed as we will be posting updates here as soon as they become available to us. If you have any other questions, please feel free to call us at (651) 905-0995 or send us an e-mail: info@neatoscan.
Posted on: Tue, 11 Nov 2014 20:26:01 +0000
Trending Topics
Recently Viewed Topics
© 2015