Tips for Good Guest Service Smile • Make yourself - TopicsExpress



          

Tips for Good Guest Service Smile • Make yourself presentable/well groomed • Greet each Guest as he/she enter your counter service Smile • Make any eye contact when speaking to Guests • Be a good listener and show interest in what the Guest is saying • Don’t chat with other staff when Guests are around Smile • Identify & anticipate needs-Guests don’t just buy products/service; they buy good feelings & solutions • Make Guests feel important & appreciated • Avoid rushing or doing too many things at once Smile • Apologize when something goes wrong • Service a little more than they expect • Use positive verbal & body language
Posted on: Mon, 22 Jul 2013 11:20:36 +0000

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