Utility Telephone is seeking motivated, tech-savvy tech support team supervisors for our Stockton call center and engineering office. Some of the duties include: 1. Overseeing scheduling and staff concerns 2. Motivating staff by setting goals and rewards 3. Reporting status of ticket load to management 4. Suggesting ways to improve operations 5. Writing operational procedures 6. Managing long-term goals by instilling organization and routine methods to daily work 7. Handling important short-term issues with a sense of urgency and on-your-feet thinking 8. Escalating customer issues within the organization by being the customers advocate The staff you are overseeing is responsible for: 1. Receiving enquiries from business-only customers (not general consumers) 2. Opening maintenance and request tickets from customers3. 3. Communicating with employees, vendors and outside companies 4. Troubleshooting technical issues with VoIP, Internet and MPLS networks 5. Working on routers, switches, DSLAM and voice switching equipment 6. Seeing issues to resolution and customer satisfaction If you have natural curiosity, excellent telephone, computer and smart-phone technology skills and a dogged determination to see customers thrilled, we want to see your resume. We have a culture that is both youthful and inspiring, but has a solid foundation in long-term experience in business and technology. This position is a working-manager meaning you have to get your hands dirty sometimes. It has an open pay scale at this point, and we are willing to make offers to the right people that satisfy their requirements. This means you can write your own check. This is a real opportunity to grow with an organization as a full-time position with benefits: Health, Dental, 401k and Paid Time Off. We are a growing company and we want you to be a part of it. Utility Telephone has been around in Stockton for over 15 years. Because so much of this job requires clear thinking and good writing skills, please provide samples of directions, procedures, policy or anything else that demonstrates your written communication skills. This job is on the cutting edge of Internet technology. Any format of what youve written is fine, we just want to see how you get whats in your head onto the paper. Prior experience leading and directing other employees to some extent is a minimum requirement for this job. Wherever you have worked before, we expect you to bring your excellent experiences and leave your bad habits behind. Please forward your resume and contact information to csjobs@utilitytelephone
Posted on: Sun, 04 May 2014 00:28:40 +0000
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