Raymond Lee Posts - TopicsExpress

ITIL definition of service is ok for rental and leasing business,
ITIL definition of service is ok for rental and leasing business, for example a person renting a boat understands this definition quite well. (In case...

A good article by G2G3. I think this is one good example of a
A good article by G2G3. I think this is one good example of a time where automation is a bad thing. Its just too easy to set something up that crea...

If anybody would be interested / kind enough to fill out this
If anybody would be interested / kind enough to fill out this quick 3 question survey (no contact details or blood groups required) it would be greatl...

A few of us have been discussing the idea of an ITIL Manifesto on
A few of us have been discussing the idea of an ITIL Manifesto on Twitter this morning (Claire Agutter, Kaimar Karu, Barclay Rae, Suresh Gp, Rob Spenc...

infoq/news/2014/05/agile-lean-service-management good article from
infoq/news/2014/05/agile-lean-service-management good article from Dave. Do not agree with this though ITIL regards CSI to be a separate process, wher...

What would be the Grand Slam of ITSM presentations. Here is my
What would be the Grand Slam of ITSM presentations. Here is my suggestion: itSMFUK, Pink, Fusion, LeadIT and itSMF Estonia. I guess the rest are sel...

Hello guys... Thank you for adding me.. Proud to be part of this
Hello guys... Thank you for adding me.. Proud to be part of this community. Guess what?! I never left ITSM. :-) Im Aidil from Malaysia, Process Consu...

Im currently assessing a scenario where the Dev team uses
Im currently assessing a scenario where the Dev team uses Agile+Waterfall. The comments are predictable: ITIL is incompatible with Scrum We dont have ...

I again being assign to a screw up account where contract sign and
I again being assign to a screw up account where contract sign and service deliver year ago and due to escalation from manager then now HQ realize tha...