Posts by Customer Service Insights
The mobile customer experience – failing to deliver - via The
The mobile customer experience – failing to deliver - via The Eptica Customer Experience Blog More and more of us are using mobile devices to intera...
The mobile customer experience – failing to deliver - via The Eptica Customer Experience Blog More and more of us are using mobile devices to intera...
CX Tip #11: Predict and Preempt Customer Issues - via Customer
CX Tip #11: Predict and Preempt Customer Issues - via Customer Experience Matters CX Tip #11: Predict and Preempt Customer Issues (Customer Connectedn...
CX Tip #11: Predict and Preempt Customer Issues - via Customer Experience Matters CX Tip #11: Predict and Preempt Customer Issues (Customer Connectedn...
Michele Masterfano: Customer Service Meets Social Media - by
Michele Masterfano: Customer Service Meets Social Media - by Michele Masterfano >Customer service has been on my mind lately. Bad customer service, t...
Michele Masterfano: Customer Service Meets Social Media - by Michele Masterfano >Customer service has been on my mind lately. Bad customer service, t...
Celebrating Customer Champions - by Mila D’Antonio >
Celebrating Customer Champions - by Mila D’Antonio > Sometimes employees do stupid things that negatively affect the customer experience. And so...
Celebrating Customer Champions - by Mila D’Antonio > Sometimes employees do stupid things that negatively affect the customer experience. And so...
Customer Experience Disconnect – Really? - via Genesys Blog I
Customer Experience Disconnect – Really? - via Genesys Blog I prefer to discuss positive and happy customer experiences more than negative customer ...
Customer Experience Disconnect – Really? - via Genesys Blog I prefer to discuss positive and happy customer experiences more than negative customer ...
3 Effective and Underutilized Customer Retention Methods - via
3 Effective and Underutilized Customer Retention Methods - via WinTheCustomer.Management consulting firm Bain and Company found in a 2013 study that i...
3 Effective and Underutilized Customer Retention Methods - via WinTheCustomer.Management consulting firm Bain and Company found in a 2013 study that i...
5 Customer Service Myths [INFOGRAPHIC] - via Desk Customer Service
5 Customer Service Myths [INFOGRAPHIC] - via Desk Customer Service Myth: Fewer calls means better service, better experience and lower costs, while mo...
5 Customer Service Myths [INFOGRAPHIC] - via Desk Customer Service Myth: Fewer calls means better service, better experience and lower costs, while mo...