A ALITALIA nos devolveu os 75 Euros pagos para despachar a mala de mão e deu um voucher de 100 Euros. Caso concluido. Justiça foi feita? De certa forma sim, mas os 100 Euros em voucher não pagam todo o stress daquele dia. Não tiraremos o vídeo do ar! youtube/watch?v=kebMcdCVJAY Dear Mr. Kasprzykowski, In reply to your email of 08/09/2013, we wish to express our sincere apologies for the inconvenience you experienced during the flight AZ 703 / AZ 630 on 06/09/2013 . As regretfully it has not been possible to contact you recently by telephone, we wish to inform you, and without admission of any liability on the airline’s part, we confirm that the airline is happy to refund the sum of € 70.00 ( $ 93,51 ) by bank transfer/bank cheque upon receipt of your bank details: ABA NUMBER BANK ACCOUNT NUMBER ACCOUNT HOLDER NAME BANK NAME or your mailing address: Street City Postal Code Region (State) With the present letter, we confirm that under the policy of Alitalia for hand baggage allowance, you are allowed to bring on board one item of hand bagagge weighing no more than 8 KG . Our records show that you were charged correctly for excess weight fee according to our policy for baggage allowance. On this occasion it is not possible to compensate you as per your request for the reasons explained above. For any further information regarding the baggage policy of Alitalia, you can click on the link below: alitalia/us_en/Informazioni-Supporto/Bagagli/index.html Nevertheless, as a goodwill gesture for our valued passengers, without admission of any liability on our part, we are pleased to send you an electronic voucher (ETCV), worth € 100,00 . You can use this voucher (ETCV) to purchase electronic tickets, for yourself or for any other person you may name, when calling our Customer Centre at the number 001 800 223 5730 . The voucher must be used within 12 months from the date of issue and is not renewable. Should you decide to accept our offer, may we kindly ask you to reply to us within 15 days confirming us the e-mail address where to send the ETCV number . We sincerely hope that you will reconsider your position on this matter and that we shall be given another opportunity to welcome you again on board Alitalia in the near future. Your sincerely, Alitalia Customer Relations
Posted on: Wed, 09 Oct 2013 18:24:48 +0000
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