A Gentle reminder about the Pool Campus being conducted at our campus. Please encourage all your alumni to participate in the Drive and avail the opportunity. Details are as follow: Off-Campus Recruitment Drive : For 2013 / 2012 / 2011 / 2010 Passouts : on 23rd Oct 2013 @ Hyderabad IBM IBM India Private Limited is the Indian subsidiary of IBM. It has facilities in Bangalore, Delhi, Kolkata, Mumbai, Chennai, Pune, Gurgaon, Noida, Chandigarh, Indore, Bhubaneshwar, Coimbatore, Visakhapatnam and Hyderabad. Greeting to JWJOBS from Vignans Institute of Management and Technology for Women, Ghatkesar. Job Role : Technical Service Representative Job Designation: IT Help Desk - Service Desk Delivery (SDD) Job Location : Bangalore & Hyderabad Walk-In Location : Hyderabad Job Description: #Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. # Remote Infrastructure support delivery # Perform problem cause analysis # Resolve routine customer problem # Ability to Identify Opportunity & Implement Process Improvements # Has technical experience and skills in the areas of problem determination, creativity and analysis. # Ability to meet a set of defined account agent productivity measurements. Mandatory Skills: # Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting # Browser Support - Internet Explorer # Strong computer skills required # Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN # Excellent oral and written communication skills. # Excellent customer service orientation # Neutral accent Desired Skills: # Ability to identify basic hardware parts and aware of basic hardware concepts # User level familiarity with at least one e-mail client - Outlook, Notes etc.. # Skilled in commercially standard software applications and major desktop operating systems. # Awareness of basic networking concepts and technologies. # Questioning skills /probing skills, as relevant to the issue and level of the caller Eligibility Criteria: # Any Bachelors Degree # Fluency in Communications Skills (both spoken and written)/ soft skills Additional Information: # Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported Date: 23rd Oct 2013 Time: 9 AM Registrations start by 8:30 am. Venue: Vignans Institute of Management and Technology for Women, Kondapur (V), Ghatkesar (M), RR District - 501301 Andhra Pradesh. Route Map -- Best Wishes K. Vinutha Training and Placement Officer Vignans Institute of Management and Technology for Women 8106876564
Posted on: Tue, 22 Oct 2013 08:43:24 +0000
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