A Story On An Act of Kindness and Appreciation Mr M, 47, was a former senior sales and marketing manager at an electronics MNC for nine years before he was retrenched in 2009. Married with a wife and twin teenage sons, he tried his hand at being a financial advisor for a year before deciding to become a taxi driver. He has been running his taxi service since 2011. He survived a heart-attack in late 2012 and now has four stents in his heart. His philosophy on life is now to live well, stay healthy and to share his real-life experiences. In his latest post on Taxi Talk, he shares the most unforgettable encounters with customers. In our job, we learn to deal with all kinds of customers -- some good, some bad, some difficult, some really nasty. Encounters may be terrifying, horrifying, gratifying or loss-making. In this 8th installment of Taxi Talk, I would like to share with you eight extraordinary encounters with customers. 1. NTUC Fairprice lady It was a Monday morning at 8:45am, when I picked up a Chinese lady aged about 45 years donning an NTUC uniform at Clementi Ave 5 to go to Bukit Timah Coronation Shopping Mall. The moment she stepped into the taxi, she greeted me with a smile and called me uncle. Just before I returned the greeting, she said, “Uncle, this packet of food is for you." It comprised two pieces of nyonya pandan kuih with glutinous rice and two pieces of fried carrot cake, coincidentally my favourite childhood snacks. I reluctantly accepted her kindness and shared that she was the first customer ever to give me a breakfast pack, and I truly appreciated her generosity. She added that taxi drivers worked very long hours and were seldom appreciated by customer. She felt that as a customer she can empathise with taxi drivers, and since she was buying breakfast for herself, she might as well buy an additional share for the cabby that would bring her to work. It was not the cost that mattered but the act of generosity, kindness and appreciation. I thanked her very much. Subsequently, I noted that she was an NTUC supervisory staff and had received many accolades for customer service at the retail outlet. Indeed, she left a wonderful impression and truly made my day.
Posted on: Thu, 06 Jun 2013 02:47:09 +0000
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