A global leader in transforming and running business processes and operations, including those that are complex and industry-specific is in need of PROCESS ASSOCIATE (CSR) Collection and Healthcare Account. Location: Northgate Cyberzone, Alabang PERKS: -Life Insurance and HMO Coverage with Eligible Dependents from Day 1 of Joining -Performance Based Incentives and Bonuses -Savings Program, Salary & Auto Loan Program -Discounted Gym Membership and amenities- Golds Gym -Educ @ Work – 50% coverage on tuition will be paid by Genpact -10 % Night Differential for the first 6 months and 20% Night Differential upon regularization -A yearly Salary Increase based on the Performance **Process Associate (CSR) - Collection Account (2 to 3 accounts) -At least high school graduate -At least have background/knowledge of customer service principles and practices -Fluent / Excellent English communication skills -Preferably fresh graduates or maximum of 3 employers (BPO or non-BPO) with COEs -Computer literate -Knowledge of relevant computer applications (IE MS Office) -Demonstrated ability and desire to provide excellent customer service **Process Associate (CSR) - Healthcare Account -Excellent oral and written English communication skills -Nursing/Pharmacy Graduates - preferably Registered nurse -At least 6 months BPO experience handling healthcare account (Preferably US/UK/Australian/New Zealand account) -Ability to read and interpret documents such as standard operating procedures -Ability to type a minimum of 35 words per minute with a high degree of accuracy while talking/handling emails -Ability to navigate through multiple systems while responding to the customers inquiry -Result-oriented, Multitasking, Persuasive, Precision customer focus, problem solver, process-oriented, excellent time and process management skills, critical thinking, scientific and product knowledge, strong data integrity, and attention to detail -Previous experience in a similar CSR and/or Trainer role would be an advantage Kindly send updated resume to amparaiso00@gmail
Posted on: Thu, 28 Aug 2014 09:36:51 +0000
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