A1-O091-UR417C [email protected] ([email protected]) Add to contacts Attachment 2013/07/23 [Keep this message at the top of your inbox] Documents To: [email protected] Picture of [email protected] Outlook Active View 2 attachments (total 99.8 KB) Download Affidavit - Access to Information.doc (45.7 KB) Affidavit - Access to Information.doc View online Download Form C - Access to Information.doc (49.8 KB) Form C - Access to Information.doc View online Download all as zip Dear Customer, Kindly be advised that Itemised billing is only available for the previous calendar month and last 30 days on the vodacom.co.za website. In order to obtain Itemised Billing for a longer period an application for Access to information will have to be submitted to Vodacom LEA. Attached please find the application forms and below a guideline in order to complete the application forms. Once complete please email to [email protected] or fax it to 0860 082 082. The turnaround time on the application can take up to 30 days upon receipt of the completed application forms. ACCESS TO INFORMATION APPLICATION GUIDELINE: The following requirements needs to be met, taking care to clearly indicate that the information is required for the exercise or protection of a right, the application will be completed within the prescribed timeframe (30 days), if not sooner. A decision is made according to the prescriptions of the Act and the applicant will be furnished with the information or a letter of refusal ? stating the reason for refusal. Form C, therefore needs to be completed in FULL. A timeframe needs to be specified for the period the information is required. Information will not be furnished unless a person clearly provides sufficient particulars to enable the company to identify the right the requester is seeking to protect as well as an explanation of why the requested information is required for the exercise or protection of that right. The ID Document as well as the Affidavit must be certified and signed by a Commissioner of Oaths. Note that if the requester is not able to furnish a Vodago certificate, as indicated in the Affidavit, to change the Affidavit accordingly. The purpose of the mentioned documentation is proving ownership/user of a certain number and adequate proof will include ? Vodago Certificate for prepaid customers and/or statements for contract customers. Please remember that the requester must be the user of the phone. CHECKLIST: Form C ? Number B ? the client details ? Number C ? only if the request is a third party request ? Number D1 ? the time period as well type of information required ? Number D2 ? The cell number or Ref. number that was provided. ? Number E ? Exemption from paying the fees, if so the client will need to supply his/her salary advice and if the client is married, a copy of the spouse?s salary advice will need to be supplied as well. ? Number F ? Copy in a computer readable form (stiffy or compact disc). ? Number G1 ? Indicate which right is to be exercised or protected. ? Number G2 ? the reason for which this information is required (we will not accept ?personal reasons? as a reason) ? Number H ? preferred method of communication ? Sign document ? Every page must be initialed. Affidavit: ? Number 3 ? choose a, b or c, the client should choose (a) if he/she is the sole owner and user of the phone. ? Number 6 ? choose a, b or c, ? Number 7 ? only in the case of a Third Party request ? The affidavit must be commissioned by a Commissioner of Oath (SAPS). We also require the following attachments. (Please note that all attachments need to be initialed by the client): ? A certified copy of your identity document. Please also initial the identity document. ? A Vodago certificate, if available. This must also be initialed. ? Contract clients must supply a copy of their latest Vodacom statement. This must also be initialed. KINDLY NOTE THAT IF THE CHECKLIST IS NOT MET THE APPLICATION WILL NOT BE PROCESSED AND THIS WILL HAVE A DIRECT IMPACT ON THE 30 DAY PERIOD. Kind Regards Craig Customer Care Vodacom “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
Posted on: Tue, 30 Jul 2013 19:44:26 +0000
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