AGENT VS. AGENT ME: HEY CX IS CALLING IN FOR CREDITS, WE JUST - TopicsExpress

AGENT VS. AGENT ME: HEY CX IS CALLING IN FOR CREDITS, WE JUST HAD HER SVC UP AND RUNNING. CX SVC: YOU NEED TO CONTACT LOYALTY DEPT. FOR THAT. ME: ARE YOU FROM BILLING DEPT?! CX SVC: YES I AM. ME: IF YOURE FROM BILLING DEPT. HOW COME YOU CANT ADJUST THE CXS BILL? CX IS ASKING FOR CREDS NOT TO DISCONNECT THE ACCOUNT AND YOURE CALLING YOURSELF A BILLING AGENT AND YOUR DEPT. BILLING DEPT.? I WAS A BILLING AGENT BEFORE. I KNOW THE DRILL. I NEED YOU TO ADJUST THE CXS BILL BY RANGE OR BETTER YET PROVIDE ME WITH YOUR EMPLOYEE NUMBER. AGENT PLACED ME ON HOLD AND TRANSFERRED ME TO OTHER AGENT. ISSUE RESOLVED. #YUGA NYO MGA ONSHORE AGENTS.HAHA

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