Alright its soapbox time: I like to think that being nice to - TopicsExpress

Alright its soapbox time: I like to think that being nice to people, particularly customer service people, is the best way to get business done. Unfortunately it would seem that unless I summon all of my daytime court tv watching judge knowledge and verbally slap a rep through the phone I am going to continuously be lied to, charged for made up things, and generally suffer for the incompetence of a giant corporation. It bothers me that in this case, kindness is not the answer. Perhaps customer service reps are so used to people being mean to them its become the only way they take a person seriously. Lame.

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