Any Gobbler users here? Time to make some local offline backups of your files. I just got this in an email: Hi Neil, In preparation for some big changes, we have to do some major housekeeping. As we transition to our new product platform, the files you have stored in Gobbler 1.0 will be unavailable after December 1st. Please login to the Gobbler 1.0 client and download any files you need before December 1st. We know this transition may bring up questions, so see below for answers to the ones weve received most-frequently: Q: I paid for an annual membership, what happens to my money? A: We will be refunding you the difference between what you paid and the amount of time left on your membership. You will not be billed again for the Gobbler 1.0 service. Q: How much time do I have to migrate from 1.0? You have until 11:59PM PST, December 1st to login and download your files from the Gobbler server. After that, your files will no longer be accessible. Q: How do I download my 1.0 data? A: You can download your data by clicking on Files in Gobbler in your Library, and then selecting one or many files, right-clicking and choosing Download. Q: What happens to my data? A: Your data will be permanently deleted, and neither Gobbler or our hosting partners will be able to access it any longer. Q: Can I move my data from 1.0 to 2.0? A: Yes, but you will need to do so manually. Visit the new Gobbler site to learn more! Q: I still want to collaborate on my music projects, what can I do? A: Good news, the new version of Gobbler still allows you to collaborate on your projects! Try out the latest version by visiting Gobbler, logging in to your account, and clicking the Switch to 2.0 link on the top right. Even better, while it’s in beta it’s totally free! Q: I referred a bunch of my friends to Gobbler because its great, and earned extra free space...what about me? A: You’re awesome, and we love you. Don’t worry...we’ve got some special stuff coming in our new product that you’ll get for free! Q: I user Gobbler for my class at school, what should I do? A: Please contact transition-support@gobbler and we’ll figure out the right solution for you on a case-by-case basis! Q: I still have a question about the transition thats not answered here, where do I go to get my answers? A: Send an email to transition-support@gobbler and well get back to you right away. Thanks for being a good friend, were excited for the next phase of what’s to come...stay tuned! The Gobbler Team
Posted on: Wed, 12 Nov 2014 23:53:59 +0000
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