#ApplyNow #kerjakosong #jobvacancy #nowhiring #jobsKL IT HELP DESK Salary: RM3000 - RM3800 Location: Mount Kiara Job Requirement: •Minimum 6 months of working experience in call center is welcomed to apply! •MANDARIN & CANTONESE speaking only (open race) •English language skills are additionally implied. •PC literacy, especially usage of Microsoft Office package. •Good technical knowledge in supported customer specific Hardware and SW environment •Knowledge of customer service principles and practices. •Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone. •Willingness to work in shift models, based on customer requirements. •For Malaysian only Job Description: •Answer inbound customer calls •Detailed recording of the issue according to defined processes •Check if reported incident is covered by contract •Check if caller information and address details are correct, then initiate defined actions •Transform tickets created by E-Mail or Fax into the Ticket system •Retrieve customer agreement on cost coverage, if no contract exists •Identify and escalate situations requiring urgent attention. Hurry up, apply now to our JobStreet ads, jobs.jobstreet.my/my/jobs/2468031/sources/1 For further inquiries please contact our consultant, Adrian | 011-12316182 | [email protected]
Posted on: Tue, 02 Dec 2014 03:19:59 +0000
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