Apprentice Certification & Customer Service Coordinator WAKEFIELD Employer: Mycci Learning Provider: Wakefield College. Vacancy Description Main Duties and Responsibilities 1. To process a range of export documentation for members and customers in line with the compliance procedures, accuracy levels and service delivery standards of the British Chamber of Commerce and other approved bodies. 2. To undertake a range of daily front-line duties to ensure that the Wakefield office is open for business and operationally effective. These include telephone answering, mail opening and distribution and directing visitors to training and meeting rooms. 3. Similarly, to undertake a range of duties to bring an effective end to the working day of the Wakefield office. These include mail despatch, directing visitors to exits and completing general closedown activities. 4. To assist in raising invoices and despatching invoices to members and customers following service delivery. 5. To update the Chamber’s CRM (database) system and to accurately and promptly maintain all membership and customer records. 6. To prepare event and training facilities at the Wakefield offices for use by members and customers, including setting-up rooms and preparing refreshments. Also, to obtain signing-in and attendance registers and satisfaction surveys at the start and end of sessions. 7. To be aware of the Chamber of Commerce’s overall goals and targets. To agree personal objectives and to take part in regular reviews of those objectives to identify any necessary job-related development. To take responsibility for personal development and to attend and contribute to any training courses as may be deemed appropriate by management. 8. To adopt a flexible working attitude towards additional roles and responsibilities and undertake any other appropriate duties as directed by management personnel. Weekly Wage £ 269.00 Number of Vacancies 1 ***Vacancy Reference Number VAC000332900*** Closing Date For Applications 20/10/2013 Interview Begin From 22/10/2013 Possible Start Date 04/11/2013 ***To apply please visit apprenticeships.org.uk and enter the vacancy reference number ***
Posted on: Fri, 27 Sep 2013 14:28:35 +0000
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