Assistant Manager, Membership A leader at the cultural heart of - TopicsExpress

Assistant Manager, Membership A leader at the cultural heart of Los Angeles County, The Music Center brings to life one of the world’s premier arts destinations by creating opportunities for arts participation, enabling compelling programming and providing first-class venues and services. The Music Center is one of the largest and most highly regarded performing arts centers in the country, creating a cultural hub that is central to L.A.’s status as “the creative capital” of the world. Celebrated for its illustrious dance programming Glorya Kaufman Presents Dance at The Music Center and home to four world-renowned resident companies– LA Phil, Centre Theatre Group, LA Opera and Los Angeles Master Chorale, and four extraordinary venues, the Dorothy Chandler Pavilion, the Mark Taper Forum, the Ahmanson Theatre, and Walt Disney Concert Hall, The Music Center is the place to experience the most innovative and critically-acclaimed performing arts in the nation. In its effort to extend the reach and accessibility of the performing arts, The Music Center is a national model for experiences in which people participate directly through its Active Arts® at The Music Center. As well, The Music Center presents special productions, events and festivals for children and families, including World City at The Music Center. Each year, over one-million audience members delight in the excitement of live performances on The Music Center’s stages and enjoy free community arts events all year long across its outdoor campus, including Grand Park. The Music Center is also on the forefront of arts education in Los Angeles, providing arts resources to students and teachers in schools and community centers throughout the region. Approximately 500 full-time, seasonal and part-time staff members are employees of The Center and contribute to its operation and success. The Music Center was developed as an unprecedented public-private partnership with Los Angeles County. Through the support of the Board of Supervisors, the County of Los Angeles plays an invaluable role in the successful operation of The Music Center. This relationship has cemented the importance of the arts to the cultural fabric of Los Angeles. The Advancement Department has an immediate opening for an Assistant Manager, Membership. Reporting to the Assistant Vice President for Development the Assistant Manager, Membership will lead the Music Center’s membership efforts and is responsible for raising over $400,000 in unrestricted income from over 1500 individual donors (gifts below $10,000) to the Annual Fund as well as the Music Center’s stewardship efforts for those unrestricted donors. The Assistant Manager will be charged with the dual goals of (1) increasing the total number of individual donors who support the annual fund via direct mail, telefunding, and online giving and (2) develop and implement a stewardship system that promotes interaction with and recognition of Annual Fund donors giving below $10,000 annually. The Assistant Manager will be an individual with a development background, preferably in the performing arts, who has had development experience with direct mail, and telefunding programs and who has a strong track record of successful program management. Duties include, but are not limited to: Create, develop and implement short and long-term strategies to renew and increase support from current and lapsed donors including identifying and soliciting new unrestricted donors. Produce all membership appeals, newsletters, event invitations and electronic communications. Create, develop and implement multi-media strategic plan to include direct mail, telefunding and online appeals as well as collateral materials for the Music Center Annual Fund. Personally review member event invitations (print and email), and member related social networking content and strategy; Direct and lead outside vendors to facilitate production of print pieces, premiums, and other items as needed; Working with the Assistant Vice President, review program operating budgets and monitor income and expenses on a monthly basis; Provide direct customer service to prospects and donors; Create Tessitura reports in partnership with the Director of Advancement Services to accurately predict areas of growth and assess performance and dollar targets as well as stewardship reports to further enhance donor cultivation and increased giving. Create donation amounts for subscription renewal campaign for donors and non-donors. Collaborate with Marketing on the execution of the subscriber renewal mailings, subscriber donor upgrades and priority; will also coordinate with Marketing to manage content for membership/annual fund pages on the Music Center website. Develop and maintain a personal prospect pool (donors giving $1,000-$5,000) to cultivate, solicit and steward. Work closely with Assistant Vice President in identifying members who might have the capacity and inclination to be cultivated for major gifts or planned gifts; Oversee information tracking processes regarding acknowledgements, recognition, on-going communications and continued cultivation of past and current unrestricted donors Required skills and qualifications include: A Bachelor’s degree with three or more years of experience in fundraising preferably in cultural or related non-profit organizations. Proven experience working in an annual giving program. Demonstrated leadership and the ability to successfully manage multi-functional or diverse areas. Excellent oral, written and interpersonal skills required. Problem-solving, research and analytical skills. Solid relationship-building skills, able to interface with external and internal constituents. Proven track record in planning and achieving short and long term goals. Knowledge and experience with annual fund strategies, to identify donors and deepen their involvement and engagement with the organization. Ability to project and assess participation rates and fundraising goals. Sound judgment and superior problem solving ability. Integrity and fiscal accountability. Ability to work collaboratively and in an energetic and changing environment. Ability to develop and maintain cooperative working relationships with donors, volunteers, and administrative personnel. Ability and willingness to personally solicit gifts. Willingness to work some nights and weekends. Expertise working with fundraising data management systems, preferably Tessitura. Salary range: $43,000 - $48,000 per year commensurate with experience. Competitive benefits package to include health and welfare benefits; paid time off (sick and vacation); and 401k employer match plan. How to apply: To be fully considered please submit a cover letter, resume, 3-5 samples of work (acknowledgement letters or reports) and salary history to: Fax (213) 972-0721 or [email protected]. Equal Opportunity Employer