Aude Mmha - Sorry but I just cant bring myself to send this as a PM. So all of you out there can sit and shake your heads like I am. I have now received two emails from support regarding the withdrawal of the sale problem. The latest letter follows. My interpretation is: 1) the developers have the problem 2) Since I didnt send any followup complaints (?), then they will assume the problem has been fixed. Fixed? Thats why Im posting this. Do any of you believe that the problem has been fixed to your satisfaction? Do we need to bombard them with more complaints? If we do, then Im sorry, Aude, you will have to start writing up tickets more frequently. They just dont understand. Heres my form emails: Hi Neil, This is Sophie from Game Insight Support Team again! I am writing you to ask if my further assistance is still required with the question I was trying to sort out for you. I have not heard from you for a while since I contacted you last time, and thus I am going to change the status of the ticket to Solved in a few days. I would like to remind you that I am waiting for your reply and I am at your disposal should you still need my help. Please, do not hesitate to reply to this e-mail. Your additional comments will automatically reopen the ticket and I will get back to you shortly! In case you missed our correspondence, here is a reminder of what your ticket was about: -------------------------------------------------------------------------------- Sophie Bykowski, Apr 12 13:28: Thank you for contacting Game Insight Support Team! My name is Sophie and Im glad to assist you today. I understand your reaction to the difficulties you faced when playing our game and I would like to thank you for drawing our attention to this matter. I transferred your comment to our developers for consideration and they will certainly take it into account. By sharing your opinion and experience, you are helping us recognize what we do well, and what we need to focus on improving. We do appreciate that you are playing our game and contribute to making the game better and enjoyable. Should you have any other suggestions or come across game questions you need my assistance with, please feel free to e-mail me back and open the request for a further discussion. Your interest in our game is highly appreciated! Sincerely, Sophie Bykowski Your Support Team
Posted on: Tue, 15 Apr 2014 12:54:18 +0000
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