BBVA Compass Hiring - Collection Client Svc Spec I Job ID 2014-85300 Site Name AL-DECATUR-SERVICE CTR - NORTH Category CORPORATE RISK FLSA Status NON-EXEMPT Type FULL TIME Responsibilities If you are looking for a dynamic career in one of the most customer-focused and innovative banks in the world, BBVA Compass is the right place for you! At BBVA Compass, we are driven by a shared vision: Working for a better future for our people. We provide opportunities for employees to grow and advance their careers within our organization. In this role you will be provided opportunities to collaboratively work with other teams and develop essential skills that can help you attain success with various career paths at BBVA Compass. As a Client Service Advisor I, you will work with our customers to resolve loan account delinquencies by negotiating payment arrangements or by suggesting possible workout options for relieving short term financial hardship. The ideal candidate for this job must have excellent communication and problem solving skills, enjoy helping others, and be committed to delivering an excellent customer service experience. Responsibilities: -Facilitate customer solutions to resolve short-term financial hardship issues with customers -Answer customer inquiries concerning the status of their accounts -Accurately document call details in the appropriate bank systems -Comply with company and regulatory requirements Qualifications High School diploma or GED -General knowledge of lending and repayment practices -Detail oriented -Excellent verbal and written communication skills -1+ years of sales/customer service experience or currently pursuing a degree -Strong negotiation skills -Problem solving skills -Strong organizational skills -Demonstrated ability to adjust to changes in the workplace -Proficient in Microsoft Office Suit -Ability to work in a fast-paced environment with minimal guidance Preferred Qualifications: -Bi-lingual (Spanish and English) -Associate’s or Bachelor’s Degree -Prior banking or collection experience 0416 Client Service Advisor II (Collection Rep II) Grade 9 Responsibilities: -Facilitate customer solutions to resolve short-term financial hardship issues with customers -Answer customer inquiries concerning the status of their accounts -Accurately document call details in the appropriate bank systems -Comply with company and regulatory requirements -Review and analyze credit reports -Utilize skip tracing tools in order to locate customer information -Achieve goals and meet assigned deadlines in a timely manner Required Qualifications -High School Diploma or GED -General knowledge of lending and repayment practices -Detail oriented -Excellent verbal and written communication skills -1+ years of banking center, call center, or collections experience; or Associates or Bachelors degree -Strong negotiation skills -Creative problem-solving skills -Strong organizational skills -Demonstrated ability to adjust to changes in the workplace -Decision-making skills -Proficient in Microsoft Office Suite -Ability to work in a fast-paced environment with minimal guidance https://careers-bbvacompass.icims/jobs/85300/collection-client-svc-spec-i/job?mode=job&iis=Indeed&iisn=Indeed&mobile=false&width=1664&height=500&bga=true&needsRedirect=false
Posted on: Thu, 20 Nov 2014 23:26:44 +0000
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