Bank job from keystone RELATIONSHIP OFFICER Specialization Banking / Finance / Insurance Job Level Experienced Hire Required Experience 3 - 5 years Required Banking Experience 3 - 5 years Application Deadline 30-Jun-2014 Job Description To build and cultivate relationships with potential/existing customers and translate those relationships into profitable business for the Bank Duties And Responsibilities: Act on behalf of and perform other tasks as assigned by the Branch Manager Analyze and screen applications for credit based on the Bank’s credit risk procedures Assist customers in the account opening process Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector of the market Ensure timely resolution of customer complaints and issues Identify customer needs/buyer values and proactively seek to provide products/ services to meet the identified needs Initiate and carry out recovery action on non-performing credit facilities on assigned accounts Maintain a comprehensive database of existing relationships/prospects Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis Participate in regional and other team meetings Prepare monthly activity and performance reports for Regional Manager’s attention Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels Review applications for credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions Key Performance Indicators: % of loan recovery % of retained customers CASA, Tenored, PBT achievement against Target Customer satisfaction index Dormant/Inactive account ratio Loan loss Provision/Total Loans and Advances Number of Performing/Non-performing Loans and Advances Quality of credit portfolio maintained Quality of customer base Revenue/customer growth rate Minimum Education Qualifications: First Degree from a reputable University Post Graduate Qualifications: A relevant post graduate qualification or higher degree (e.g. MBA) would be an added advantage Professional Qualifications: Membership of a relevant professional management body would be an added advantage Skills And Competencies: Knowledge of basic products and services in the Financial Services Industry Possession of basic listening skills to understand customer requests Ability to provide prompt, accurate and complete resolution to general Requests and directs technical queries to the most appropriate solution provider Excellent communication and interpersonal skills Interpersonal and communication Skills Computer Appreciation Customer service orientation Negotiation Skills Click your link below https://global.keystonebankng/recruitment/jobdetails.aspx?id=8&app=0
Posted on: Sun, 02 Feb 2014 16:32:25 +0000
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