Banks slap charges on phone banking MUMBAI: After SMS alerts, banks are now charging customers to speak to phone banking executives. Standard Chartered Bank has informed savings account and credit card customers that from next month they will be allowed only two free calls to their phone banking executive each month. For any calls made thereafter, they will be charged Rs 50 per call. HDFC Bank charges Rs 50 per call for those customers who have not maintained the average minimum balance prescribed for their account if they insist on speaking to an executive when the information is available through an interactive voice response (IVR) system.
Posted on: Tue, 27 Aug 2013 04:12:54 +0000