Branch Manager South African Post Office - Paardeneiland, Western Cape Offices: PAARDENEILAND Reports to Area Manager Responsible for the effective overall management of a Post Office Retail branch pertaining to the following and other important aspects. Summation • customer service delivery, and housekeeping • staff management • operational management, • Stimulate income and control cost • financial- and stock management The successful incumbent will be responsible for: • cost effective service delivery at a Post Office Retail branch • delivery of high quality customer service at a Post Office Retail branch Key • the effective financial management of a Post Office Retail branch Responsibilities • the effective stock management at a Post Office Retail branch • effective workforce management of a Post Office Retail branch • for the efficient operational management of a Post Office Retail branch • Continuous learning and growth • Contributing positively towards the local Community • Diploma with Financial, Banking or Operational Management focus or NQF 5 • At least 4 years operational experience in a retail or financial environment of which at least 2 years on supervisory experience • Level B driver’s license will be an added advantage • Post Office specific system knowledge • Knowledge of all relevant legislation (e.g. FICA, FAIS, PFMA, OHSA, etc.) • Relevant operational knowledge • Knowledge of stock and cash management • Operational system knowledge (POS) Requirements, • Product knowledge/customer services management • Knowledge of internal policies and procedures • Knowledge of staff and resource management • Operational process and policies • General knowledge of contracts and SLA’s • Knowledge of basic financial management • Fulfil the terms of FAIS, any related legislation or regulation and any guidelines or regulations issued by the Financial Services Board Skills and Abilities • Time management Drive and results orientated Skills & Abilities • Organising skills Computer literacy • Coaching skills Integrity and honesty • Business Acumen Interpersonal skills • Personal financial Problem solving skills • Management/leadership skills Analytical Ability • Presentation skills Communication skills • Attention to detail Financial management skills • Customer Service orientated Relationship skills • Ability to work under pressure Administrative skills The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. To apply send CV to: The Senior Manager: Human Resources Recruitment and Selection PO Box 2001 CAPEMAIL 8003 Email CV to: [email protected] Fax : 0867 678 263 Closing Date: 15 July 2014 Position No: 60031863 Correspondence will be limited to shortlisted candidates only. If you do not hear from the SA Post Office or its Agent within 3 mnths of this advert, please accept that your application has been unsuccessful. The SA Post Office Ltd reserves the right not to fill this position or to re-advertise the position at any time.
Posted on: Sun, 06 Jul 2014 06:49:33 +0000