British Sign Language Interpreter - Happy Ltd, London East London, London £30,000 per annum 5 applications Job type: Permanent, full-time Date: 8 January Reference: 24154716 Posted by Happy Ltd More jobs from Happy Ltd Job Description: British Sign Language Interpreter Happy is a training company providing a large range of IT and non IT courses. We are looking for a British Sign Language Interpreter who can support our deaf trainer to communicate with his hearing delegates whilst he is training - usually four days a week from 10am to 4.45pm. On the fifth day we would like this person to provide support to our deaf trainer whilst he covers our telephone helpline. The successful candidate will be required to support our office staff and get involved in other work during periods when our deaf trainer does not require support, for example, staffing our reception first thing daily to welcome our clients to our premises until they are needed by our deaf trainer in the training room, or providing general support when our deaf trainer is on a non training day or on leave. Customer Service at Happy Happy is a fast growing company. However, we do not advertise and we do not employ a sales team or make cold calls’. Our growth comes from word of mouth’ recommendation, based on the quality of the service we provide to our customers. Everyone’s role at Happy is to enhance the service that our clients receive - we need to make sure that their first contact (and every contact afterwards) with Happy leaves them excited, informed and wanting to do business with us. Our staff seek to ensure Happy continues its growth not through marketing but through the excellent service that it provides to its clients. Tasks involved in the job The tasks below are those initially agreed for the position: Four to five days per week interpreting for our deaf trainer in the training room by translating the questions his hearing delegates ask (this can include the need to travel to a client’s site with our deaf trainer, if he is not training in Aldgate where we are based) Work with clients before, during and after courses to ensure customer delight Provide support on the helpline, by answering the calls and dealing directly with our clients whilst our deaf trainer solves their IT issues Provide support with written communication The person in this role will also have the opportunity to get involved in other work, if they are not needed to support our deaf trainer The position is full-time. Salary and Benefits The salary for this post is £30,000. Hours: 38 per week (usually 9 to 5.30pm), plus attendance at a weekly staff meeting as part of the working hours - currently alternate Tuesday’s at 5.30 to 6pm Training: An additional benefit, subject to availability, is the opportunity to go on any Happy course, and you will be actively encouraged to learn new software packages. Happy also has a non contributory pension scheme. Opportunities Happy currently employs over 30 staff, this position provides the opportunity to be a part of a growing company. Happy seeks to be an equal opportunities employer. We hope to reflect the cultural diversity of this city in the people we employ. The building has full disability access. Qualifications You need to be registered or eligible to register with The National Registers of Communication Professionals working with Deaf and Deaf/Blind People (NRCPD). We would prefer an interpreter working at MRSLI level (Member of the Register of BSL/English Interpreters). Essential Characteristics The successful candidate will have the following characteristics: Skills Ability to communicate well and develop strong relationships with our clients Commitment to the Happy’s training principles: these are based around a training style that fully involves all delegates, and seeks to realise their learning potential Ability to support our deaf trainer and ensure that our learners have an enjoyable experience at Happy Ability to take responsibility and be self managing Great social skills: a relaxed, friendly attitude, to enable fellow members of staff and clients to feel relaxed and at ease Flexibility: Happy’s staff must be prepared to question their working methods, test out new ideas, celebrate their mistakes and seek to continually improve their abilities Interested in computers and keen to learn Good administration skills: for example, organised, thorough, high level of accuracy Excellent telephone skills: ability to project a positive and helpful image over the phone at all times Must be numerate General Characteristics Commitment to excellence in everything you do, especially in supporting our deaf trainer and meeting the needs of our customers Ability to learn quickly Ability to leave every person you deal with, feeling good about themselves Excitement about working for Happy and commitment to our principles Great team worker: ability to work positively, flexibly and supportively with others but also the ability to work on own initiative when necessary. Happy employees are expected to be open and assertive in expressing their views and feelings Enthusiasm: positive thinking is essential in all aspects of Happy’s work Ability to stay calm and work under pressure Ability to negotia contact reeds.co.uk
Posted on: Thu, 30 Jan 2014 13:38:21 +0000
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