Business Owner Do you have an operations manual? I doubt it. Most small business owners don’t, unless they’ve purchased a franchise. Operation manuals require a lot of work to create, have to be frequently updated, and tend to gather dust from lack of use. Fortunately, there is a better way! Recently, I did some work for a senior retirement center. I asked the manager to tell me about some of his business systems. He proudly opened an office cabinet and pointed to seven three-inch binders, the operations manual prepared by the corporate office. He said, “We don’t really read it, but we use it as a reference.” I looked over several chapters and found them to be well written and quite thorough—A GOOD START! But is a procedure in an operations manual really a system? DEFINITELY NOT! For example, making a chocolate cake is more than just a recipe. An automobile is more than just an owner’s manual. A physical workout is more than just an exercise video. The difference is this: A written procedure in an operations manual is one component of the system. The actual results you get depend on other factors that give life to the procedure during its implementation.
Posted on: Wed, 28 Aug 2013 12:10:27 +0000
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