CALL CENTER RECALL SCENARIO 1: I was monitoring a call couple of - TopicsExpress

CALL CENTER RECALL SCENARIO 1: I was monitoring a call couple of years back with a new hired agent, I was an accent trainer back then... Agent: Hi, May I please speak with Mrs. Dolores Boner? Customer: Oh! hihihihihihihihihi, I havent had that for quite sometime now! I ran as fast as I could to the agents station and asked him to ask permission if he can put the customer on hold, which the lady said yes. I checked on the customers last name at it spelled... Dolores BOONE. Me: Iho pakibasa nga mabuti yung last name ng customer. Agent: B O O N E R Me: Iho walang R yan sa dulo, ang pag pronounce niyan ay BOON! When in doubt pls ask the customer read/say their last name to you to avoid miscommunication. Alam mo ba ang ibig sabihin ng BONER sa Ingles eh matigas na titi?! Mabuti nalang at may sense of humor ang matandang customer mo... T O I N K!!!!! T G I F !!!!! o_O

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