CITY OF GLENDALE Human Resources Department 613 E. Broadway, Room 100 Glendale, CA 91206 glendaleca.gov INVITES APPLICATIONS FOR THE POSITION OF: Police Communications Operator An Equal Opportunity Employer SALARY: $3,588.00 - $5,505.00 Monthly OPENING DATE: 07/28/14 CLOSING DATE: 08/01/14 FLSA STATUS: Non-Exempt EXAMINATION TYPE: Open Examination PROBATIONARY PERIOD: One year PERS/PARS CONTRIBUTION: The applicable retirement contribution (PERS/PARS) is deducted from the listed salary/wage for employees retirement benefits. THE POSITION Under general supervision, perform a full range of radio-telephone operational duties in dispatching public safety personnel and equipment. Essential functions of the job include, but are not limited to, the following: Receives, identifies and accurately evaluates emergency and routine calls for police services, routes 911 calls for Fire and EMS services, refers calls to other agencies and makes required notifications as appropriate. Monitors and maintains the status of all police personnel and units as to location and availability. Determines appropriate personnel and equipment to be dispatched using voice radio and computer aided dispatch system. Relays, follows, repeats and remembers complex oral and written instructions, information and directions. Uses established policies & procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial or alternate course of action in dispatching police resources. Performs multiple, routine and complex dispatch tasks simultaneously. Responds calmly and effectively in emergency and stress situations. Develops speed and accuracy in performing job duties & responsibilities, including operating radio consoles, computer terminals and associated communications equipment, performing minor maintenance as required. Studies, reviews, and trains in communications and police department operations to develop a complete and accurate concept and understanding of the nature of police work. Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills. Possesses a high level of awareness to all dispatch center activity and effectively anticipates and plans for probable tasks which will require immediate action. Works with geography/street files and reads maps, manuals, notebooks, memorandums, legal resources, policies & procedures and posted information. Monitors multiple police, fire and emergency radio frequencies. Initiates, receives and interprets information from various law enforcement computerized database systems. Monitors facility security and various alarm systems. Performs research and clerical work such as preparation of logs, reports, forms and update of information and files in a timely manner. Performs assigned and needed cleaning and maintenance duties to center facilities. Assumes responsibility for ensuring the duties of this position are performed in a safe and efficient manner. Ensures Department services are provided with the highest customer service and ethical standards. Performs other related duties as assigned or as the situation requires. MINIMUM REQUIREMENTS Knowledge, Skills & Abilities Ability to: Accept close supervision, criticism and/or discipline and work within an established chain of command organizational structure. Accurately assess problems and understand needs & situations. Acquire knowledge of communications rules, regulations, theory, operations, equipment, principles & capabilities, limitations & backup system alternatives. Act in a decisive manner, using good judgment, common sense & reason. Anticipate needs and evaluate alternatives and contingencies. Control conversations, quickly gathering pertinent and relevant information. Deal tactfully and courteously with the public. Develop knowledge of cooperating agency procedures and resources - mutual aid. Exercise tact & diplomacy, striving to promote a positive & cooperative atmosphere. Hear multiple normal level conversations simultaneously, distinguishing between voices and sources to ascertain relevant information quickly and accurately. Learn new information and initiate improvements in technical and procedural areas. Learn police codes, rules, policies & procedures quickly and to interpret them correctly. Learn police equipment and resource capabilities and develop strategy for various types of police responses and emergencies. Maintain emotional stability, patience, loyalty and commitment to the organization. Quickly and accurately follow written and oral instructions. Rapidly & accurately operate complex computerized & mechanical equipment. React quickly, efficiently and calmly in emergencies & stressful situations. Read and discern visual images on a variety of media including multiple computer system’s screens. Read and understand street maps, learn and retain a workable knowledge of cities, roadways, landmarks, geography of the City and surrounding jurisdictions. Read, write legibly, spell, comprehend & communicate effectively in English. Speak clearly, distinctly and correctly with good modulation. Take initiative and exercise dependability, maturity and self-confidence. Take notes, organize information & thoughts and develop notebooks, projects, records and reports. Touch type at least 30 words per minute while conversing on telephone and/or radio. Understand, retain and repeat simple and complex oral and written instructions. Use work time properly and productively, producing high quality, accurate work. Work in confined quarters for extended periods of time. Skill in: Resourcefulness and organization, initiative and self motivation. Other Characteristics Willingness and Ability to: Work rotating shifts, including nights, weekends and holidays. Willingness to: Attend training classes in communications and Police Department procedures. Work overtime as requested or in emergencies. Actively participate in an extensive, comprehensive on the job training program. Assume responsibility for maintaining a safe working environment. Experience Some general clerical experience involving public contact is desirable. Education/Training Graduation from high school or attainment of GED or CHSPE certificate. License(s) / Certification(s) Valid California Class C drivers license. Desirable Qualifications Bilingual English/Spanish and/or English/Armenian. Prior experience in two way radio operation in a public safety emergency communications dispatch system. Special Conditions Smoking is not permitted inside police facilities or vehicles or while in uniform. Requires wearing uniforms, headsets and working in a closely situated work area. Tattoo Policy Unless otherwise exempted, no employee of the Glendale Police Department shall have any visible or offensive tattoos or other skin markings, For further information regarding this policy, please contact the Professional Standards Bureau at (818) 548-3117 . Residence Within four months of employment, all employees of the Glendale Police Department are required to live within a radius of sixty contiguous land miles of the Glendale Civic Center. Background Investigation A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. Medical/Psychological Standards All candidates must pass a pre-placement medical examination and a psychological evaluation. Note An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements. SELECTION PROCESS Entry-level examination - Veterans Credit Awarded. All applicants must complete the supplemental application in order to be considered for the position. NOTE: If you respond No to any of the items on the supplemental application, you may be disqualified for the recruitment. The examination will consist of an evaluation, supplemental application, written examination, performance exam and an oral examination, with the evaluation, supplemental application and performance as qualifying steps and the oral examination worth 100%. The written examination will be a computer based test designed to simulate dispatching duties and tasks and assess the applicants ability to perform these tasks. NOTE: The written test has been tentatively scheduled for August 23-24, 2014. The performance test will assess the candidates ability to type at least 30 word per minute. Please note that only the top scoring applicants, with a passing score of at least 70.00 from the written exam, will advance to the next phase of the selection process. All applications, resumes and submitted reference materials will be reviewed and evaluated, and only the most highly qualified applicants will be selected to participate in the selection process. The evaluation will be based on the candidate’s education, experience and overall preparation for this position. Any examination will be to evaluate the candidate’s education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above-stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity. APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT: glendaleca.gov Job #177-01 POLICE COMMUNICATIONS OPERATOR Police Communications Operator Supplemental Questionnaire * 1. Would you be willing and able to work an assignment with a shift schedule, with a potential of working a 12 hour shift. For example, a day shift is usually 6:30 AM to 6:30 PM, and the night shift is usually 6:30 PM to 6:30 AM. [Yes] Yes [No] No * 2. Would you be willing and able to change work shifts every six months, or as staffing needs require it? [Yes] Yes [No] No * 3. Would you be willing and able to, depending on your assigned work schedule, work weekends, holidays and evenings? [Yes] Yes [No] No * 4. Would you be willing and able to work overtime, as needed? [Yes] Yes [No] No * 5. Would you be willing and able to receive a monthly rating of your job performance, both the good and the areas that need improvement? [Yes] Yes [No] No * 6. Would you be willing and able to respond pleasantly and quickly to multiple interruptions and requests? [Yes] Yes [No] No * 7. Would you be willing and able to be discreet and maintain the confidentiality of the information to which you are exposed? [Yes] Yes [No] No * 8. Would you be willing and able to professionally handle situations when confronted with abusive language or behavior and provide courteous customer service to all people with whom you come in contact, including those who may not observe the same courtesy level with you? [Yes] Yes [No] No * 9. Would you be willing and able to interact patiently, in person and/or on the phone, with people with whom it may be difficult to converse because they are upset, irrational, intoxicated, or for who English is a second language? [Yes] Yes [No] No * 10. Would you be willing and able to undergo a thorough background investigation, which includes, but is not limited to: the review of legal documents; police and driving records; your credit profile; your motor vehicle insurance; and questions made to, and comments received from family members, spouse, ex-spouse(s), neighbors, business references, etc.? [Yes] Yes [No] No * 11. Would you be willing and able to work an assignment with a shift schedule? For example, a day shift is usually 6AM – 4:30PM, a swing shift is usually 10AM – 8:30PM, and the night shift is usually 8:30PM – 7AM. [Yes] Yes [No] No 12. If you have answered No to any of the above questions and want to explain, you may use this section. * 13. How did you FIRST learn about this position? [Checkbox] City of Glendale Website [Checkbox] Visited Human Resources in person [Checkbox] Currently a City employee [Checkbox] Friend or relative [Checkbox] Saw job posting somewhere [Checkbox] GTV6 [Checkbox] Twitter [Checkbox] Other * Required Question
Posted on: Fri, 01 Aug 2014 19:59:00 +0000
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