CITY POWER WORKPLACE City Power Johannesburg (SOC) Ltd is a municipal entity wholly owned by the City of Johannesburg. City Power commenced operations on 01 January 2001 and is responsible for electricity distribution within its area of supply in the City of Johannesburg. The Company provides services to a mix of approximately 3.2 million people. APPLICATIONS ARE INVITED FOR THE FOLLOWING POSITION: Designation- Supervisor: Vending (x2) Group- Retail Services Division- Revenue Nerve Centre Reporting to- Manager: Prepaid Closing date- 16 October 2013 Circular- 006/2013 Ref- 012 To Apply- Kindly forward your detailed CV’s to [email protected] quoting the position applied for and reference or drop the CV with Administrators in HR. In case of further information regarding this advertisement, please contact: Manager: Talent Acquisition (Acting), Phillip Jiyane on: Tel- 011 490 7603 Fax- 011 490-7602 Purpose The primary objective of this job is to provide a prompt prepaid service delivery and increase prepaid revenue collection. Key responsibilities Supervise the registration of all prepaid meter installed on a new supplier list or existing list. Ensure supervision by Service Agents: Customer Support when processing customer applications. Ensure accuracy on all logged prepaid related queries. Ensure supervision on queries to be resolved based on the standard NRS 047. Handled all first level escalated queries. Supervise the created and updates customer details as per customer requests. Monitor the process of filing of every customer documents after an update and use. Ensure the customer education campaigns are scheduled and successful. Ensure the customers are educated on prepaid product and knowledge. Monitor adherence to business rules (RASI) and relevant legislative framework. Cultivate external partnership to ensure satisfied customers. Ensure all rented spaces for vending have signed lease agreement and are registered as suppliers in City Power supplier database. Ensure to monitor the change in tariffs, new applications, and registration of meters, faulty meters and collection levels. Monitor customer buying patterns inorder to avoid or minimise illegal connections. Supervise the collection and consolidation of sales information. Ensure the team is motivated, coached inorder to deliver better service to customers. Competencies Computer Proficiency (MS Word, Excel, Access and Power Point). Good Verbal and written communication skills. Numerical and financial skills. Analyzing large datasets Supervisory skills (people management). Good analytical skills. Ability to deliver to tight deadlines. Knowledge of vending systems and prepaid meters functionality. Minimum qualifications Degree / Diploma in Public Relations or Customer Relations Mananagement. 2 - 3 years in vending / prepaid environment. Note: City Power is an Employment Equity Employer; therefore preference for this position will be given to candidates whose appointment will enhance representivity (especially Gender and Disability). If you do not hear from us within 2 months of the closing date, you may assume that your application was unsuccessful. Applicants must note that further checks will be conducted once they have been shortlisted and that their appointment will be subject to positive outcomes on these checks, which include qualification authentication, criminal records and previous employment. City Power reserves the right not to fill the position or to re-advertise it. Where applicable, candidates may be expected to undergo psychometric assessments. It is the applicant’s responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA) and to provide the evaluation results. Please include copies of your qualifications with your application.
Posted on: Thu, 10 Oct 2013 19:47:32 +0000
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