Centre Operations Manager (Up to $5500) Work Hours : Mon - Fri, 0830 hour to 1800 hours Location: Novena To oversee a team of 20 Job Description: This position is a key member of the management team. This position is responsible for the general management and oversight of operations. This position ensures that operations are safe, efficient, therapeutic and ethical. Position has budget and P&L accountability. This position identifies and develops strategic growth opportunities, monitors performance, and works closely with the COO to develop competitive strategies in alignment with B Brauns mission and values. This position is also responsible for developing the operations plan for dialysis centres in Malaysia. This should include: • Short & Long-Term Forecasts, Market Assessments, Pricing Strategies, Sources of Competitive Advantage, Sales & Marketing, etc. • Develop/finalize operations plan and key initiatives • Build ESRD related services • Create a comprehensive marketing plan • Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions. • Manage financial and revenue growth, operations and labor management, and clinical outcomes • Development and implementation of proactive programs, operational improvements, communications • Maintain awareness and knowledge of competition • Build and maintain a team of knowledgeable and skilled teammates • Provide leadership to direct reports and strategic leadership • Develop and foster a positive, fulfilling work environment • Facilitate teammate development • Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems • Oversee design and construction of new units and unit expansions/renovations • Develop and maintain an open line of communication with administrators and staff • Understand and follow patient and employment policies and procedures • Formulate budget of overall operational expenses • Review, authorize and monitor expenditure reports in accordance with company policy and procedure • Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges • Coordinate internal audit visits, data collection and reporting per company policy • Participate with Medical Director in development and revision of patient care policy and procedure manual. • Ensure proactive, high quality communication with physicians, nurse practitioners and other healthcare professionals regarding patient care • Plan, organize and supervise all clinical and bio-medical support staff(s) to ensure high quality, cost effective patient care • Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and company guidelines Requirement: Good interpersonal & leadership skills A Good degree in any discipline with at least 3-5 years of management experience Experience in managing medical/dialysis centres would be an added advantage. Interested applicants, please send your resume to [email protected] (R1217616) to apply! EA License No.: 07C4872
Posted on: Fri, 26 Sep 2014 03:44:57 +0000
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