Class Review: Wed 21st October 2013 Highlight this quote in your textbook: “eBay is thriving because it’s based on the idea that most people are basically good and that users can be trusted to do the right thing most of the time. Ultimately. eBay developed because millions of people bought into the idea that they could trust each other" Business Vocab - know these words: Deficit Predictor Operating Skeptically Competence Measurable outcome Cultivate Demonstrate Accountability Motives Post-Trust Era P.4 Do you operate from a position of trust? In the business world, you often start with a deficit of trust. As a result, one of your first business goals should be to earn the trust of colleagues, clients, customers and other contacts. 51% employees trust senior management 36% believe their company acts with total honesty Who do you trust the most? Nurses Police Officers Monks Bankers Business Executives Teachers Sales people Class results: Students trusted nurses, teachers and business Executives most. Students trusted monks and police the least. Text results: See graph P.5 Professional Trust P. 5: Please highlight the following information: A strong predictor for cheating in the work place is cheating at school. Business students are among the WORST offenders. When asked if they had cheated to get into graduate school… 75% of students admitted to cheating. Three-quarters! The public overwhelmingly view businesses as operating against the public’s best interests and the majority of employees view their leaders and colleagues skeptically. Developing Trust and Establishing Credibility (P. 6-8) Competence: Learn the skills you need, gain experience. Do an internship/voluntary work. Be ACTIVE in group projects Be caring: If there is suspicion of your motives you will lose all trust. To show caring (A, B & C) A. Understand the Interests of Others: Show you care about the needs of others. What do they want? Need? Feel? What aspirations (dreams) do they hope to achieve? B. Cultivate a sense of Community: Teamwork! Say we not I. Our needs or your needs NOT my needs. C. Demonstrate Accountability: You are responsible to ALL stakeholders and have a duty to employees and customers Character: Your reputation for staying true to commitments and having high moral and ethical values. Be transparent (open) and share information. (D, E, F & G) P9. D. Business Ethics: Follow the laws, safeguard confidential information, avoid conflicts of interest and misuse of company assets, don’t accept inappropriate gifts. Be trusting, share information, tell it straight (be 100% honest), provide opportunities for others, admit mistakes, set a good example by following the rules. E. Corporate and Personal Values: Follow the values of your company. Most companies have a code of conduct. (See P. 10: Fig. 1.3: e-bay’s Code of Business Conduct). F. Open and Honest Communication: Don’t cheat or lie. Admit mistakes – you will learn new skills when you correct them and people will trust/respect you. Rise based on merit – consider the alternatives(!) P.12 G. Fairness in Business Communications Always treat every employee fairly. If you are unsure, speak to a colleague to check out which decision is most fair. youtube/watch?v=98V9cEYe6-A
Posted on: Sun, 25 Aug 2013 08:57:25 +0000
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