Client Support Executive (virtual home based/full-time) Office Hub Location – Iloilo City, Western Visayas 40 hours per week – rotating shift pattern A reliable internet connection and laptop/desktop computer at home is a major requirement Mentis (mentis.international) specializes in world-class assessment, training, coaching and development programs offering targeted solutions to meet the needs of over one thousand client companies. Our clients range from large multinational companies to independent consultants. Our services cover all organisational levels, from graduate development programs to coaching and advising at CEO and Board level. Mentis takes pride in our long term relationships with our clients and believes that a thorough understanding of needs helps us to provide the service they deserve. Our services are available from UK, Europe, the Middle East and ASEAN regions – we have 12 offices in three continents. We have a number of positions for new colleagues to join our vibrant and growing international client support team, working with many of the World’s leading brands. Based from home you will have access to a support team hub office in Iloilo to allow for office-based working. Please note that these are permanent opportunities – we treat colleagues with respect and aim to offer personal and career development. Role profile Handle enquiries and respond by email, telephone and web-chat relating to the use of the Company on-line assessment and development systems; Manage accurate data entry enter to the Company CRM system (Salesforce) and utilise the ticketing system; Co-ordinate projects by scheduling using MS Outlook and providing periodic updates; Administer the company e-learning system to set up and manage activities and projects. Co-ordinate training events, marketing activities, webinars and travel arrangements for company employees; Arrange consultant meetings with individual clients utilising MS Outlook. Compile training records using the company database and update using MS Excel; Contact prospective clients and develop lists of new leads – conduct periodic and occasional marketing surveys (web-based and telephone) for prospective clients in different industry sectors; Prepare reports and analysis of data; Daily employee activity and issue escalation report. Personal Attributes At least college level with relevant customer service/sales experience and excellent communication skills; Strong written and verbal English skills; Knowledge of MS-Office products: Mail, Word & Excel and a willingness to learn new database systems; Tact, courtesy and customer focus; Computer knowledge and awareness Data entry ability – accuracy and attention to detail; Varied shifts; weekend and holiday work schedules; Must be able to interact effectively with colleagues. Assessment and interview process You will be asked to complete assessments which explore personality and reasoning skills and we will give you feedback on these reports. There will be an interview with our locally based Learning Consultant. We welcome you to reach out for an exciting new career with a fast-growing company that puts learning at the heart of its business. Contact: Gerwin Sobremisana Learning Consultant, Mentis Iloilo City [email protected] With your detailed CV and a covering letter describing what skills you can bring to the team.
Posted on: Fri, 26 Dec 2014 09:28:11 +0000
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