Closing date: Wednesday, 21 January 2015 Posting Title: SENIOR INFORMATION SYSTEMS ASSISTANT, G7 Job Code Title: SENIOR INFORMATION SYSTEMS ASSISTANT Department/ Office United Nations Office at Nairobi Duty Station NAIROBI Posting Period 22 December 2014-21 January 2015 Job Opening number 14-IST-UNON-38751-R-NAIROBI (X) United Nations Core Values: Integrity, Professionalism, Respect for Diversity Special Notice Appointment against this post is on a local basis. External candidates will be considered only when no suitable internal candidate from the duty station is identified. The candidate is responsible for any travel expenses incurred in order to take-up the appointment. Staff members are subject to the authority of and assignment by the Secretary-General. All staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. 1. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. 2. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira ‘Need Help?’ link. Organizational Setting and Reporting The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. UNON supports the programme implementation of the UN Environment Programme (UNEP) and the UN Human Settlements Programme (UN-HABITAT) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services.The post is located in the Division of Conference Services (DCS). Under the direct supervision of the Chief of the Information Technology Unit, the incumbent will perform the following duties: Responsibilities (1) Supervise the work of staff to ensure proper functioning of the Unit’s activities by: Maintaining existing computer software databases and ensureing timely information retrieval, processing and presentation; Supervising correct set up of infrastructure needed for DCS Meetings; Supervising service desk operations, logging of trouble tickets, categorization into incidents, problems and requests, servicing of calls and escalation where necessary and ensures timely resolution; Supporting meeting operations including requirements definition, preparation, setup, delegate support and eliciting feedback for continual improvement; Preparing and maintaining technical systems documentation and user manuals; Managing projects involving feasibility study, systems analysis, design, development and implementation of new moderately complex systems and participating as a member of the development team; Analysing users’ requests for information and formulating effective database queries and designing appropriate reports to meet such ad-hoc requests; Advising on implementation and supporting the development of corporate DCS applications; Providing guidelines and ideas on introduction of new technologies; Recruiting and supervises short-term staff to assist with the workload during peak periods. (2) Act as systems administrator for DCS systems and servers by: Monitoring the efficient functioning of DCS systems; Coordinating with the Information and Communication Technology Service (ICTS) on the resolution of network and server issues; Developing training materials; Planning, scheduling and coordinating training for new and existing users in the use of the various systems and applications used by the Division; Monitoring the usage of DCS systems and user-satisfaction, and making recommendations for improvement. (3) Maintaining close cooperation with UNON/ICTS and DGACM IT teams: Coordinating with UNON/ICTS on service desk, infrastructure and other services; Liaising with the DCS Webmaster to keep the DCS website up-to-date; Applying the latest patches and upgrades to the DCS systems (4) Assist in the preparation of statistical reports in the required formats by: Providing assistance to the various DCS sections in the preparation of regular and ad-hoc reports; Advising on introduction of new reports formats and reporting tools; Modifying reporting modules to keep in line with statistical requirements; Acting as resource person for the Documents Control Unit. (5) Undertaking other duties as required. Competencies PROFESSIONALISM: Knowledge of information technology infrastructure, including networking, hardware, software especially conference management systems and CAT tools. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Ability to perform a wide range of application software development and maintenance tasks under minimum supervision. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with challenges. COMMUNICATION: Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two -way communication. Demonstrates openness in sharing information and keeping people informed. TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Place team agenda before personal agenda. TECHNOLOGICAL AWARENESS: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently. Education Completion of secondary education is required. Supplemental training in Computer Science, System Administration, Service Operations or other related IT field is required. ITIL Knowledge and certifications are highly desired. Work Experience Ten years of relevant and progressively responsible experience in the Information Technology field specifically in the areas of system administration, conference applications support and service desk operations is required. Some experience in an international organization is desired. Languages English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Working knowledge of other United Nations languages is desirable. Assessment Method Evaluation of qualified candidates may include an assessment exercise which will be followed by a competency-based interview. United Nations Considerations Job openings posted on the Careers Portal are taken off at midnight (New York time) on the deadline date. Applications are automatically pre-screened according to the published evaluation criteria of the job opening on the basis of the information provided by applicants. Applications cannot be amended following submission and incomplete applications shall not be considered. The selected candidate will be subject to a reference checking process to verify the information provided in the application. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on ‘The Application Process’ and the Instructional Manual for the Applicants, which can be accessed by clicking on ‘Manuals’ on the upper right side of the browser on Inspira. The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations – Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment. Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law. The post UNON Job Vacancy in Kenya : Senior Information Systems Assistant appeared first on Jobs in Kenya. #jobs #kenya
Posted on: Fri, 02 Jan 2015 13:09:18 +0000
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