Club Mock Test on "Ethics, Integrity, and Aptitude" (Held on 21 july 2013) Que.4 Give your views on the following 10X3 i) A great deal of public-service jobs are characterized by interpersonal contact, which can be face to face and/or voice to voice. ii) A Young public servant, for whom the use of informational technology has become a way of life, often regards face-to-face communication as obsolete or undesirable. However, e-mailing and texting cannot convey emotions in the same way as face-to-face interaction since tone of voice and body language cannot be conveyed. iii) Based on the concepts of self-awareness, self-management, social awareness, and relationship management, emotional intelligence has become key to the internal organization of public agencies and for the external exchange with citizen customers
Posted on: Tue, 13 Aug 2013 06:43:01 +0000
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