Co-Worker: I have a customer here who says he cannot access a - TopicsExpress

Co-Worker: I have a customer here who says he cannot access a specific record and gets kicked out of the program. Me: Ask him if he had any network problems lately. Co-Worker: I already asked the usual questions, but nothing works. During this conversation I found all the symptoms pointed to a server crash. But my co-worker assured me that they have had no server problems whatsoever. So I asked him to ask the customer to send a copy of the database for further examination. Surely all the tell tale symptoms of a server crash would be there, and I joined my co-worker at his desk for the remainder of the conversation. Co-Worker: Sir, we believe you had a server crash that resulted in the database getting corrupted. Well need the working database to correct the problem. Customer: We didnt have a server crash. It must be a fault in your program. I want a patch to fix this problem. Co-Worker: The program is running fine, but we have a strong indication that you did have a problem with your server, and well need your database to repair this problem. Customer: Look, we did not have a server problem. Co-Worker: Sir, we know that you had a server crash. And to avoid further problems we have to repair your database as soon as possible. Customer: What is wrong with you people? I told you, WE DID NOT HAVE A SERVER CRASH. I want a patch for the program. Co-Worker: (reading from the database log file) On [date] at [time], [customer] -- that is your login name, right? -- booted up. And halfway through the login procedure the the system stopped logging. Now-- Customer: I KNOW THAT! Thats why Im complaining. Your software did this. Co-Worker: Sir, we have no indication that the program wrote any faulty data to the database. Are you sure you have had no problems with the server? Anything suspicious? Even trivial thoughts? Customer: No, nothing.........ehm......I dont think it is relevant but......someone turned the server switch off by mistake this morning, but he turned it back on really quickly so that cant have been the problem.... Right...?

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