Comcast has to be the worst company with regards to customer service in the world. This is without exaggeration. I recently moved to Florida from CT in Jan 2014 with my company. We leased this home for about 8 months until we decided to purchase another home in the area and expected an easy transition with our Comcast equipment due to the fact I recently relocated with my company and had equipment only 8 months old from Comcast. Sept 18, 2014, we moved into our new home. To my surprise the first issue was of course with the transition. I closed my account at the previous location and opened another account and scheduled service to be exactly like I had in the previous address. Phone / TV / Computer bundle with 5 TVs for $79.99. That very first week the technician shows up and immediately states his work order is for only 2 TVs. I said well contact them and rectify the error. If we do that, then they will cancel this appointment and reschedule. I of course did not want to cancel the appointment, wanted to have phone lines, internet as well as TV for the kids. Then I asked why are you replacing the boxes for the TVs and the response was, thats policy. Well the 2 TVs were hooked up, couldnt get our phone line to work. On top of that which was not told to me, the tech put a cable across our walkway and drive way. I immediately contacted customer service and explained that this was a safety hazard and want this rectified immediately. The response was that this is the procedure to put tempory lines in until they bury them. The tech should not have placed this in an area that may have been a safety issue. I was then told it would be at least a week. I stated this was unacceptable and began going through several levels of management to expedite. I was finally told it would be done within 3 days. 3 days came and went and no one showed up. Called back and of course no one knew about the issue and expediting and we were scheduled the original 7 days. In the meantime our main TV went out. We had to call back to have a tech come out to look at the TV. Original cust serv rep stated it was probably the TV. We had not have any issues with the TV or the equipment the previous 8 months with the original equipment until we had to get the upgraded equipment per policy. Long story short, we have had at least 8 different techs come out in the last 6 weeks due to the faulty equipment, incompetent techs and the replacing of the boxes. My wife and I have been on the customer service calls for at least 10 hours due to trying to reach higher levels to discuss as well as being cut off. The last tech that came out told us that all of the other technicians had no clue what they were doing and did not set the cables up correctly and the boxes were defective all along. Nothing to do with our TVs cable. He was the only tech that finally corrected all the other issues. Due to all of the issues since the start up of our plan, we were told we would be receiving credit because of not having 3 TVs functioning, internet and our phone for weeks not working either. I then receive a bill after 6 weeks of extremely poor service, faulty equipment, stating we owe $657.00. This was supposed to be the same plan of 79.99 per month. We tried discussing with the so called customer service reps yesterday Nov 14, a person named Lee in West Palm, to review each of the charges to get an understanding of how in the world would we owe over $600.00. I asked for the names of each of the tech taht came out and she stated she could not do that. I explained the last tech was the only one that knew what he was doing and would like to have his name. Can not do that... They did not have any specifics and stated they would have to mail me the work orders. I again stated this was totally unacceptable and I need to know what the specifics were. Then they said most of the charges look to be for the wiring they believe. I told them this can not be, there was only one section of ten feet of cable that had to be put in. This of course I would have been willing to pay for. Everything else was constant issues with all 5 of our TVs, Internet and Phone system. I asked for all work orders, all recorded times we had to call. She then said, all we can do is send the work order specifics, however, can not send me the recordings, dates or names for every time we had to call and have a tech come out. I will be pursuing and requesting every detail of the issues we encountered to finally show the terrible service we have had in the last 6 weeks and of course dispute these charges. I will be submitting a complaint with the Better Business Bureau as well. Customer Service is and continues to be embarrassingly incompetent and I feel we have been totally taken advantage of and of course being charged ridicously for terrible service.
Posted on: Sat, 15 Nov 2014 16:46:01 +0000
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