Companiea Udev SRL este in cautarea Operatori Serviciul Clientele care cunosc limba Germana (Customer Service Center Employee ,German language). Purpose of the position: - Ensure customer service through answering calls. - Solve the basic problems of operation of the products covered by the service contract (typically software) Primary Responsibilities: - Manages the calls acceptance and recording by users (inbound). - Care about analysis and resolution phases of the requests in the first instance, and where necessary, active the second level operators. - Monitors and documents problem solving activities. - Deals with product (typically software) configuration and remote control. - Gives information about customers status. - Internal relations. - Responsible for technical assistance. - Issues related to product support. Languages: - German - Italian - English Expertise - Software Microsoft Office (Word, Excel), Internet, E-mail. Organizational Relationships: - Refers to call center responsible Apply to the job by submitting your CV via email: [email protected] Website udev.md/
Posted on: Sun, 21 Dec 2014 13:06:53 +0000
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