Customer Care Agent - Fixed Term Primary objective of the job: To respond to customers’ queries and complaints. Number of persons managed/supervised and their positions: • NA Main Duties and Responsibilities: • Resolve customer queries on: - Handset, products and services, billing, general company information etc. - Manage corporate switchboard • Adjustments - Activate/adjust accounts for individuals, staff etc on the subject of voicemail, barring, SIM replacement and profiles. • Liaise with Dealers - provide information on policy and procedure - training and support • Escalate problems according to the query resolution procedure dictated by the - Customer Care Centre. Academic qualifications and experience required for job: • 5 CXC or GCE O’Levels (Grade I, II, III) or CAPE (Grade I, II, III, IV, V) including English Language and Mathematics or a quantitative subject Functional Skills: • Excellent oral and written communication skills • Excellent interpersonal skills • Excellent telephone techniques • Time management skills • Ability to work well under pressure • Telecoms experience • Strong problem solving skills Working Condition: • 24/7 shift environment with scheduled tours based on the needs of the Call Center inclusive of Extra Time Key Performance Indicators: • Soft Skills • Job Knowledge • Average Talk Time (decided at the end of appraisal period) • Punctuality • Schedule Adherence digicelgroup/en/careers
Posted on: Thu, 08 Aug 2013 02:46:52 +0000
Trending Topics
© 2015